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Victoria K

@victoriak

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IT Business Analyst at Lia Chat, delivering 16 B2B AI chatbot implementations with 30+ conversation scenarios each.

Serbia

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At Lia Chat, I built and maintained 16 AI chatbot implementation projects for B2B clients, each supporting 30+ conversation scenarios. I gathered requirements from business and IT stakeholders and documented API integration requirements for solutions such as HelpDesk and Telegram.

I also maintained Lia Chat’s full-stack AI chatbot platform, with a React frontend, Python backend, real-time conversation handling, and an analytics dashboard. Earlier, at New Cloud Technologies, I developed cloud ecosystem features including SSO and 2FA, and worked with the cybersecurity team to integrate code scanning into the SDLC.

My software development background includes API integrations and conversation flows at Angry, as well as a Thunderbird-based desktop mail client at New Cloud Technologies. At Obagi, I analyzed sales data in Excel and presented insights to the CEO.

Experience

Work history, roles, and key accomplishments

Software Developer / AI Integration Specialist

Lia Chat

Apr 2025 - Sep 2026 (1 year 5 months)

Built and maintained 16 AI chatbot implementation projects for B2B clients, each supporting 30+ conversation scenarios. Gathered requirements from client stakeholders and documented API integration requirements for chat solutions such as HelpDesk and Telegram.

AI Chatbots Requirements Gathering API Integration React Python Fullstack Development Analytics Dashboards

Senior Software Developer

New Cloud Technologies

Sep 2021 - Apr 2025 (3 years 7 months)

Developed the admin panel interface of a cloud ecosystem, including Single Sign-On (SSO) and Two-Factor Authentication (2FA) functionality. Collaborated with cybersecurity and DevOps teams to integrate code scanning and optimize CI/CD pipelines, reducing vulnerabilities by 20% and build time by 30%.

Cloud Computing SSO 2FA Cybersecurity CI CD DevOps Thunderbird Desktop Development Mentorship

Software Developer

Angry

Jun 2020 - Sep 2021 (1 year 3 months)

Gathered and processed neural network training data from 20 B2B clients. Integrated external APIs for payment processing, ticket selection, order cancellation, and delivery tracking, and developed 70+ conversation flow scripts.

Neural Networks API Integration Payment Processing Conversational Flow Conditional logic Training

Customer Service Manager

Obagi

Jan 2018 - Dec 2020 (2 years 11 months)

Analyzed sales data in Excel and presented actionable insights to the CEO. Organized cooperation with US partners at exhibitions and recruited 120+ individual clients for company-organized trainings.

Data Analysis Excel Stakeholder Communication Event Organization Client Based Recruitment