Open to opportunities

Victoria Chichagua

@victoriachichagua

Message

Client-focused Project Coordinator and Scrum Master driving operational efficiency and transformation.

Canada

Message

What I'm looking for

I seek a collaborative, mission-driven role where I can lead projects end-to-end, improve processes, mentor teams, and deliver measurable impact through strong stakeholder engagement and agile delivery.

I am a client-focused Project Coordinator and Certified Scrum Master with over ten years of experience supporting technology adoption and optimization across nonprofit, corporate, and community sectors. I lead complex projects using Agile and Waterfall methodologies, mitigate risks proactively, and deliver governance reporting and high-quality results in fast-paced, client-facing environments.

My recent roles include co-leading a high-risk MuleSoft implementation, directing Agile delivery for an AI application, and managing community-facing programs that expanded access to services for vulnerable populations. I maintain project transparency through tools like Jira, Confluence, Salesforce, and Microsoft Project, and I drive continuous improvement through retrospectives and stakeholder engagement.

I am passionate about driving business transformation and empowering communities with innovative solutions, combining strong facilitation, reporting, and user-support capabilities with hands-on experience in Earned Value Management and time-tracking processes to improve accountability and outcomes.

Experience

Work history, roles, and key accomplishments

Program Coordinator

Bernard Betel Centre

Jan 2015 - Dec 2025 (10 years 11 months)

Directed operations of the Healthy at Home program supporting seniors, managed administrative workflows, financial tracking and compliance, and partnered with government and local organizations to expand service access.

Program Management & Compliance Operations Continuous Improvement Client Services

Project Coordinator

CustomerTimes

Jan 2025 - Aug 2025 (7 months)

Co-led a high-risk MuleSoft implementation to stabilize operations and ensure timely delivery, implemented governance tools (forecasts, burn-down trackers, project plans) and improved reporting accuracy via time-tracking processes.

MuleSoft Salesforce Reporting Jira Confluence Risk Management Time Tracking

Scrum Master

PASS AI

Feb 2025 - May 2025 (3 months)

Directed Agile delivery for the PASS AI application, facilitating ceremonies, maintaining Confluence and Jira documentation, and removing blockers to enable timely sprint deliveries.

Scrum Jira Confluence Sprint Planning Continuous Improvement

Community Connector

Canadian Red Cross

Oct 2023 - Nov 2024 (1 year 1 month)

Connected community members to health and social resources, delivered targeted presentations to increase engagement, and advocated for vulnerable individuals to improve equitable access to care.

Community Engagement Client Advocacy Public Speaking Resource Navigation