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Victoria ChaurukaVC
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Victoria Chauruka

@victoriachauruka

Systems support specialist focused on monitoring, troubleshooting, and secure operations for mission-critical ICT environments.

Zimbabwe
Message

What I'm looking for

I’m looking for a role where I can support and monitor mission-critical systems, respond quickly to incidents, strengthen security and access controls, and improve operational processes—while growing my expertise in business systems and infrastructure support.

I’m an ICT and business systems specialist with strong hands-on experience supporting, monitoring, and troubleshooting banking and enterprise systems. I’m known for keeping operations running smoothly through incident detection, escalation, and clear reporting.

In my recent role, I supported the implementation, maintenance, and monitoring of mission-critical financial systems for corporate clients. I handled installation, configuration, testing, and deployment, maintained operational records, and coordinated with technical teams and stakeholders to resolve incidents within agreed timelines.

I also bring practical expertise in secure operations. I’ve supported system security, access controls, and compliance procedures, including provisioning virtual desktop environments via VMware Horizon and enabling secure remote diagnostics through Sophos VPN and AnyDesk.

Previously, I configured and administered enterprise ICT environments, including cybersecurity monitoring tools and identity controls. I worked with Darktrace, Kaspersky, Sophos XG Firewall, Active Directory and Group Policy to harden the environment, improve incident response time, and deliver reliable, stable services while upholding confidentiality and operational procedures.

Experience

Work history, roles, and key accomplishments

TC

Systems Support Consultant

Taat Consulting

Apr 2022 - Nov 2025 (3 years 7 months)

Supported implementation, maintenance, and monitoring of banking and enterprise systems, handling incident detection, troubleshooting, escalation, and reporting to keep operations running. Provided Temenos Transact 24 core banking support, maintained operational records and security/access controls, used Mantis for issue tracking, and was promoted to manager within 1 year.

SZ

ICT Support / Systems Administrator

Seed Co Zimbabwe

Jan 2018 - Mar 2022 (4 years 2 months)

Configured and supported enterprise ICT systems and user environments (including ERP and Google Workspace), providing end-user support and incident resolution through ticketing. Administered cybersecurity tools (Darktrace, Kaspersky), managed security and access via Active Directory and GPO, operated Sophos XG Firewall and VPN, and improved incident response time through effective monitoring and s

Education

Degrees, certifications, and relevant coursework

Catholic University of Zimbabwe logoCZ

Catholic University of Zimbabwe

Bachelor of Business Management and Information Communication Technology, Business Management and Information Communication Technology

Bachelor’s degree in Business Management and Information Communication Technology completed in 2019.

Tech stack

Software and tools used professionally

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