Open to opportunities

Victor Hugo dos Santos Cordeiro User

@victorhugodossantosc

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Experienced restaurant manager with a focus on customer service excellence.

Brazil

Message

What I'm looking for

I am looking for a dynamic environment where I can leverage my management skills and passion for customer service.

I am a dedicated professional with extensive experience in the hospitality industry, having worked in various roles from waiter to general manager. My journey began in 2010 with Costa Cruises, where I honed my customer service skills and developed a passion for creating memorable dining experiences. Over the years, I have successfully managed teams and operations in several establishments, including Bulla Temaki and Burger King, where I implemented strategies that enhanced service quality and customer satisfaction.

My educational background in Business Management, combined with my technical skills in programming and computer maintenance, equips me with a unique perspective on operational efficiency and team leadership. I am fluent in English, Italian, and Spanish, which allows me to connect with a diverse clientele and foster a welcoming environment. I am committed to continuous improvement and am always seeking opportunities to enhance my skills and contribute to the success of my team.

Experience

Work history, roles, and key accomplishments

Manager/Customer Service Leader

FortAtacadista/Trudy’s Restaurant

Jan 2023 - Present (2 years 5 months)

Led customer service initiatives and managed restaurant operations to enhance customer satisfaction. Coordinated with teams to ensure efficient service delivery.

Team Coordination Conflict Resolution

Restaurant Manager

Burger King

Jan 2020 - Present (5 years 5 months)

Managed daily restaurant activities, ensuring high standards of food quality and customer service. Supervised and trained restaurant staff.

Customer Service Staff Training Operations Management

General Manager

Panificadora NovaAurora LTDA

Jan 2018 - Present (7 years 5 months)

Directed all aspects of bakery operations, including production, sales, and staff management. Implemented strategies to improve efficiency and customer satisfaction.

General Management Bakery Operations Sales

Waiter/Assistant Manager

Creperia da Praia

Jan 2017 - Present (8 years 5 months)

Oversaw front-of-house operations and provided excellent customer service. Assisted in managing staff and ensuring operational efficiency.

Customer Service Staff Training Inventory Management

Waiter/Manager

Bulla Temaki Restaurante EIRELI

Jan 2013 - Present (12 years 5 months)

Managed daily restaurant operations, including staff supervision and customer service. Ensured a smooth dining experience for patrons.

Waiter Service Customer Service

Bartender Assistant

Parque Balneário Hotel

Jan 2012 - Present (13 years 5 months)

Assisted the head bartender in preparing and serving beverages. Ensured the bar area was clean and well-stocked.

Bartending Customer Service Inventory Management Bar Operations

Housekeeping Staff

Costa Cruises

Jan 2010 - Present (15 years 5 months)

Provided exceptional housekeeping services to ensure guest satisfaction. Maintained high standards of cleanliness and organization in assigned areas.

Customer Service Hospitality

Education

Degrees, certifications, and relevant coursework

Estácio

Higher Education, Business Management

Currently pursuing a degree in Business Management. This program is designed to equip students with essential skills in business administration, strategic planning, and operational management.

Senai

Completed, Information and Communication Technology

Completed a program in Information and Communication Technology. This course provided a foundational understanding of IT principles, including hardware, software, and networking.