At Bright N' Shine Pet Dental, I configure and evolve Salesforce Field Service, including Work Orders, Work Types, and Service Appointments for scheduling and routing field services.
I develop and maintain Apex, Batch Apex, and Lightning Web Components for operational automations. I also automate processes with Flow and Approval Process, and configure service-level and support rules for the Call Center.
I support Sales and Service Cloud operations with Omni-Channel for lead management, commercial conversion, and scheduling, as well as ongoing support for users and permissions.
On implementation projects, I contributed to three Service Cloud implementations, customizing the platform and building Flows, Approval Processes, custom objects, and validation rules. I also worked with Sales, Service, and Experience Cloud, including a project with Agentforce; at Just a Little Data / Unlock Knowledge, I worked on Marketing Cloud journeys, automations, segmentation, and personalization.
