Looking for a job

VERONICA SAUCEDO

@veronicasaucedo

Message

I maintain accurate records and resolve customer operations issues across global platforms.

Colombia

Message

What I'm looking for

I'm seeking Data Entry, Records Management, and Back-Office Support roles with international companies, where I can maintain accurate documentation, improve processing turnaround, and support global operations remotely.

I've supported global operations for American Airlines, AIT Worldwide, and Remitly by entering, verifying, and maintaining high-accuracy records across reservation, shipment, compliance, and CRM systems.

At Sutherland, I reviewed compliance documentation for international banking partners, maintained over 95% documentation accuracy during internal audits, and reduced verification turnaround by approximately 15%.

I've also resolved airline booking changes and shipment-tracking discrepancies in real time, combining bilingual English/Spanish customer support with careful back-office data management in remote environments.

Experience

Work history, roles, and key accomplishments

Data Entry Specialist

IGT Solutions

Feb 2023 - Jun 2023 (4 months)

Accurately entered and updated flight booking, payment, and ticketing data in global reservation systems (GDS), maintaining complete and error-free records for a major U.S. airline client. Maintained customer satisfaction consistently above 85% and resolved real-time customer inquiries and travel disruptions.

Data Entry GDS Customer Service Ticketing Itinerary Management problem resolution