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Venkatasastry Narasimhadevara

@venkatasastrynarasim

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Applied AI architect at ServiceNow who co-architected Unity and cut enterprise model spend by ~30%.

India

Message

At ServiceNow, I co-architected Unity, an enterprise agentic AI platform deployed across 7 business units. I established reusable multi-agent architectures, MCP integrations, and production RAG and GraphRAG pipelines.

I also architected a centralized LLM gateway that reduced enterprise model spend by ~30%, and authored AI governance and security standards. Before that, I built and led teams delivering automation platforms at ServiceNow and designed enterprise solutions at Tech Mahindra and Tata Consultancy Services.

Experience

Work history, roles, and key accomplishments

Current

Manager / Principal AI Architect

Current

ServiceNow

Jan 2022 - Present (4 years 10 months)

Led a team of 8 senior architects and engineers, co-architected the Unity agentic AI platform, and drove enterprise adoption across 7 business units. Reduced model spend by ~30% and accelerated evaluation turnaround from days to hours.

LangGraph Temporal Model Context Protocol (MCP)RAG Graph RAG Qdrant Pgvector Apache AGE Langfuse Kubernetes AWS Azure GCP Responsible AI DevSecOps

Engineering / Automation Lead

ServiceNow

Jan 2017 - Dec 2022 (5 years 11 months)

Built and led an engineering team of 6 to deliver an enterprise Automation-as-a-Service platform. Reduced repetitive operational overhead by 35% and elevated code quality by 30% while maintaining 99.9% service uptime.

Machine Learning Automation Predictive Routing Quality Gates Code Review Compliance ServiceNow

Solution Architect / Client Consultant

Tech Mahindra

Jan 2013 - Dec 2017 (4 years 11 months)

Partnered with Fortune 500 clients to lead technical discovery, solution evaluation, and end-to-end architecture design. Directed greenfield rollouts from pre-sales qualification through production cutover.

Technical Consulting Solutions Architect Pre Sales Customer Adoption Integration

IT Analyst / Technical Consultant

Tata Consultancy Services

Jan 2008 - Dec 2013 (5 years 11 months)

Designed and deployed infrastructure management and automation solutions for international enterprise accounts, boosting operational efficiency by 20%. Conducted root cause analysis and systems monitoring for mission-critical deployments.

Infrastructure Management Automation Root Cause Analysis System Monitoring Integration Design