Open to opportunities

Vel User

@veluser

Message

Engaging Merchandise Assistant focused on elevating brand image.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills and contribute to a positive team environment while fostering my professional growth.

I am a dedicated Merchandise Assistant with over two years of experience in retail, currently based in San Diego, CA. My passion lies in delivering exceptional customer service and enhancing the overall employee experience. At Polo Ralph Lauren, I have successfully implemented strategies that not only improved customer loyalty but also empowered my team to achieve sales targets consistently.

My role involves collaborating with team members to develop best practices for customer service delivery, resolving escalated issues, and providing training to enhance team productivity. I take pride in my ability to offer personalized solutions tailored to individual customer needs, ensuring a positive shopping experience. I am also actively involved in supporting HR functions, such as onboarding new hires and facilitating their transition into the company culture.

Experience

Work history, roles, and key accomplishments

Current

Visual Merchandising

Current

Polo Ralph Lauren

Nov 2022 - Present (2 years 7 months)

As a Visual Merchandising Assistant, I enhanced customer loyalty through personalized service, collaborated with team members for best practices, and resolved escalated customer issues. I also led cashier operations, trained staff on POS systems, and supported HR in onboarding new hires.

Customer Service Team Leadership Sales Strategy Data Analysis Conflict Resolution

Visual Merchandising / Sales Associate

Aeropostale

Nov 2022 - Nov 2022 (0 months)

In my role as a Visual Merchandising / Sales Associate, I collaborated on product standardization based on floor sets and prioritized item popularity while assisting customers on the sales floor.

Sales Support Team Collaboration