MCMikayel Cholakyan
@mikayelcholakyan
Experienced IT governance professional with a track record in project delivery.
ArmeniaWhat I'm looking for
I am an experienced IT governance professional with a proven track record of managing and delivering complex IT projects in multicultural environments. My expertise lies in leading cross-functional teams, optimizing processes, and executing strategic plans that enhance efficiency and client satisfaction. I have successfully driven digital transformation initiatives and implemented systems that have resulted in measurable improvements in operational performance and cost savings.
In my current role as Head of IT Infrastructure at HSBC Armenia, I direct strategic IT initiatives, aligning projects with organizational goals and technology requirements. My leadership has led to a 20% increase in project alignment and delivery efficiency. I have also managed a high-performing team that enhanced support quality, reducing response times by 30% and ensuring 100% end-to-end support across all service levels. My focus on operational efficiency has resulted in a 15% reduction in costs through effective financial controls and resource allocation.
Experience
Work history, roles, and key accomplishments
Head of IT Infrastructure
HSBC Armenia and Ardshininvestbank
Jan 2021 - Present (4 years 6 months)
Directed strategic IT initiatives, aligning projects with organizational goals and technology requirements, which increased project alignment and delivery efficiency by 20%. Led a high-performing team to enhance support quality, reducing response times by 30% and ensuring 100% end-to-end support across all service levels. Managed third-party vendor relationships, reduced operational costs by 15% t
IT Intern
HSBC Armenia
Apr 2017 - Present (8 years 3 months)
Provided essential hardware and software helpdesk support, assisting users with technical issues and ensuring smooth operation of IT systems. Gained practical experience in troubleshooting and resolving common IT problems.
IDS Specialist (Integration, Delivery and Support)
HSBC Armenia
Jan 2017 - Present (8 years 6 months)
Provided comprehensive support for network infrastructures, including branches, ATMs, and office networks, maintaining over 95% uptime and optimal functionality. Managed and resolved complex technical issues, applying escalation protocols to minimize service disruptions and significantly improve resolution times. Drove IT adaptability and growth through proactive solutions and effective change man
Network Specialist
Virusnet
Jan 2017 - Present (8 years 6 months)
Performed network configuration and maintenance tasks, ensuring optimal performance and reliability of network systems. Gained hands-on experience in managing network infrastructure.
Education
Degrees, certifications, and relevant coursework
Russian State University T & S
Bachelors, General Economics
Studied General Economics, gaining foundational knowledge in economic principles and theories. Developed analytical skills applicable to various economic contexts.
Availability
Location
ArmeniaAuthorized to work in
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