VRVanessa Reid
@vanessareid
Organized psychology professional skilled in program coordination and teaching.
JamaicaWhat I'm looking for
I am a Bachelor of Science in Psychology graduate with hands-on experience in program coordination, educational instruction, and customer-support roles. I combine strong organizational and time-management skills with a proven ability to handle multiple projects and meet deadlines.
Professionally, I have coordinated an Employee Assistance Programme, prepared clinical and intake documentation, and produced monthly case reports. I also taught English in Japan for both junior high and elementary students, developed and executed lesson plans, and helped organize language camps.
My background includes roles in clinical pharmacy review support, customer care, private and GSAT tutoring, and volunteer youth leadership. I am committed to applying my counseling-adjacent experience and educational skills to roles that value clear communication, program delivery, and student or client development.
Experience
Work history, roles, and key accomplishments
Employee Assistance Coordinator
FamilyLife Ministries
Aug 2023 - Present (2 years 1 month)
Prepare intake documentation and clinical files for EAP counsellors and produce monthly reports tracking cases opened and client activity to support program administration.
Assistant Language Teacher
Interac (Hamamatsu Branch)
Apr 2019 - Mar 2023 (3 years 11 months)
Facilitated English language learning for junior high and elementary students, prepared and executed lesson plans, and organized English camps to improve student proficiency.
Subject Matter Expert
Conduent
May 2017 - Feb 2019 (1 year 9 months)
Provided escalated support to supervisors and team members for Humana clinical pharmacy review operations, assisting with complex customer queries and process guidance.
Customer Care Specialist
Conduent
May 2016 - Feb 2019 (2 years 9 months)
Handled customer queries for Humana clinical pharmacy review, submitted requests and resolved concerns to maintain customer satisfaction and workflow continuity.
Secondary Level Tutor
Private Tutor
Jan 2014 - Dec 2016 (2 years 11 months)
Provided private tutoring in Mathematics, English Language & Literature, and Science to high school students, improving focus and academic performance.
GSAT Tutor
Private Tutor
Jan 2014 - Dec 2016 (2 years 11 months)
Provided targeted GSAT preparation in Science and Social Studies, designing lessons focused on exam readiness and skill reinforcement.
Secretary
Central Village New Testament Church of God
Jun 2014 - Jul 2015 (1 year 1 month)
Maintained filing systems and databases, prepared correspondence and reports, and liaised with internal and external contacts to support church administration.
GSAT Instructor
Citizens Security and Justice Programme
Sep 2012 - Mar 2013 (6 months)
Conducted evening and Saturday GSAT classes for primary students in downtown Kingston, delivering targeted instruction to improve examination readiness.
Education
Degrees, certifications, and relevant coursework
UMUniversity of the West Indies, Mona
Master of Education, Educational Psychology
2025 -
Master of Education in Educational Psychology program starting September 2025.
UMUniversity of the West Indies, Mona
Bachelor of Science, Psychology
Grade: 3.55 GPA
Bachelor of Science in Psychology with coursework in Developmental Psychology, Abnormal Psychology, Social Psychology, Statistics, Research Design, and Personality Development; final GPA 3.55.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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