Valentin Popov

I am a Product Operations Manager with seven years of experience in fintech and regulated financial services, focused on wallet operations, payments, incident management, and regulatory reporting. I partner closely with Product, Engineering, Compliance, Accounting, Customer Support, and external payment providers to ensure operational stability and compliance.

I lead production incidents end-to-end—coordinating response, performing root cause analysis, and driving mitigation plans—while supporting product delivery through requirements gathering, user story creation, testing coordination, and release validation. I manage third-party vendor relationships, SLA adherence, and produce internal and external reports related to EMI operations and wallet performance.

Earlier roles include QA Engineer and Customer Service leadership where I executed functional and exploratory testing, maintained QA documentation, and led a customer service team with responsibility for onboarding, quality control, and KPI reporting. I prioritize process optimization, clear stakeholder communication, and measurable operational improvements.