Looking for a job

Vaibhav Kumar Jain

@vaibhavkumarjain

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India

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What I'm looking for

I’m looking for a senior Dynamics 365/Power Platform role where I can deliver end-to-end CRM solutions, build Power Automate automation, and mentor teams on plugins, Dataverse, and ALM—ideally with remote or hybrid flexibility.

I'm a Microsoft Dynamics 365 CRM Developer with 9 years of IT experience and 5+ years of deep Power Platform expertise — specialising in C# plugin development, JavaScript form scripting, Power Automate automation, and Dataverse architecture.

I've delivered enterprise CRM solutions across government, insurance, and telecom verticals, including a large-scale Dynamics 365 Customer Service & Contact Center implementation for Abu Dhabi Government Services (TAMM) at Capgemini.

As Sr. Technical Consultant, I reduced manual case-handling steps by ~30% through Model-Driven Apps and BPFs, improved data integrity across 50,000+ active records via record-validation plugins, achieved ~20% faster page loads through performance optimisation, and cut repeat escalations by ~15% through structured CRM support and documentation.

I bring a client-facing, end-to-end delivery mindset to every engagement

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Consultant

Current

Nsquare Xperts

Oct 2025 - Present (8 months)

Designed and developed Dynamics 365/Dataverse model-driven apps, reducing manual case-handling steps by ~30%. Built Power Automate and C# plugins and optimized execution performance, cutting CRM page load time by ~20%.

Dynamics 365 CE Dataverse Power Platform Power Automate C# Server Side Plugins JavaScript Form Scripting ALM DevOps Data Migration

CRM Support Consultant

Infosys Limited

May 2025 - Sep 2025 (4 months)

Provided Tier-2/Tier-3 Dynamics 365 CE support for complex plugin, entity, Power Automate, and data integration issues. Authored troubleshooting runbooks and improved resolution quality, reducing repeat escalations by ~15%.

Dynamics 365 CE Power Automate Data Integration CRM Security Configuration Performance Tuning

Dynamics 365 CRM Developer

Capgemini India

Oct 2022 - May 2025 (2 years 7 months)

Delivered Dynamics 365 Customer Service and Contact Center customizations for TAMM (Abu Dhabi Government Services), configuring omnichannel routing, queues, and SLAs. Developed C# plugins, JavaScript web resources, and Power Automate flows for case management and business process automation.

Dynamics 365 Omnichannel Unified Routing Queue Management SLA Power Automate ALM

CRM & Web Software Developer

Volyo Solution

Aug 2019 - Sep 2022 (3 years 1 month)

Configured Dynamics 365 Field Service end-to-end (work orders, bookable resources, territories, and mobile) and implemented scheduling features to reduce average booking time by ~40%. Built Power Automate flows to auto-create work orders from service requests and notify field engineers.

Dynamics 365 Schedules Work Orders Bookable Resources Power Automate REST APIs ASP.NET MVC

Software Developer (.NET)

Anktech Software Pvt. Ltd.

Jan 2017 - Jul 2019 (2 years 6 months)

Developed and maintained an e-commerce shopping-cart application using ASP.NET MVC, Entity Framework, and MS SQL Server. Built a Windows time-tracking application and delivered features per technical specifications.

ASP.NET MVC C#MS SQL Server Entity Framework LINQ jQuery Code First Windows Desktop Development