At IBM, I led a 15-person team in performance monitoring and delivered training programs. I also managed client escalations and helped the team resolve them promptly.
As a Parts Delivery Management SME (TL), I maintained inventory across countries to support IBM product machine failures. I analyzed parts delivery misses and planned corrective actions with team members and logistics and procurement teams.
As a Supply Chain Professional, I analyzed inventory forecasts and coordinated parts movement, including reverse logistics. My work included cost-spend analysis that reduced project expenditure from $205Mn to $188.7Mn, and I contributed to an Emergency Order Dashboard that automated manual Excel reporting.
