Upasana User
@upasanauser1
I lead predictable Agile delivery for banking, payments, lending, healthcare, and mobility platforms.
IndiaWhat I'm looking for
At Grab, I led Agile delivery and digital transformation across banking, payments, lending, mobility, and digital banking platforms, managing 2–3 cross-functional teams using Scrum, Kanban, and SAFe.
I improved sprint predictability by approximately 30%, reduced cycle time by approximately 40% through Kanban and WIP limits, and reduced sprint impediments by approximately 35% through proactive dependency resolution. I partner with Product Owners, Engineering, QA, DevOps, SRE, Data, Architecture, and vendors to turn business objectives into prioritised roadmaps and reliable releases.
I’ve delivered multi-country digital banking, healthcare claims, driver lending, and payment gateway initiatives, including eKYC, wallet, AML compliance, loan origination, credit scoring, repayments, and merchant integrations.
Earlier at CitrusPay, I tested Payments, UPI, digital wallet, and merchant integration features, improving test coverage by 35% through risk-based testing, SQL validation, and defect management. I bring CSM, CSPO, and AI-Empowered SAFe 6.0 certification alongside a practical focus on coaching teams toward continuous improvement.
Experience
Work history, roles, and key accomplishments
Senior Scrum Master
Grab
May 2018 - Jul 2026 (8 years 2 months)
Led end-to-end Agile delivery and digital transformation initiatives across Banking, Payments, Lending, Mobility, and Digital Banking platforms. Managed 2-3 cross-functional Agile teams using Scrum, Kanban, and SAFe, ensuring delivery alignment and team productivity.
Quality Analyst
CitrusPay
Jul 2015 - May 2018 (2 years 10 months)
Collaborated with cross-functional Agile Scrum teams to deliver Payments, UPI, Wallet, and Merchant Integration features, actively participating in Scrum ceremonies. Performed functional, API, integration, and end-to-end testing, partnering with Product Owners and Developers to ensure high-quality releases.
Education
Degrees, certifications, and relevant coursework
JD College of Engineering
Bachelor of Engineering, Computer Science and Engineering
Bachelor of Engineering in Computer Science and Engineering from JD College of Engineering, Nagpur.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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