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shachi jain

@shachijain

Message

Senior Scrum Master at Synechron improving sprint throughput by 20% in Emirates NBD's banking transformation.

India

Message

At Synechron, I lead Agile delivery for Emirates NBD's Transaction Banking digital transformation, supporting two cross-functional teams. I improved average sprint throughput by 20% through backlog refinement, capacity planning, and data-driven continuous improvement.

Across banking, customs, healthcare, e-commerce, and digital transformation projects, I've worked as a Scrum Master and in software testing. I use Scrum, Kanban, and SAFe practices to support delivery, improve ways of working, and help teams track progress with tools such as Jira and Azure DevOps.

Experience

Work history, roles, and key accomplishments

Current

Senior Scrum Master

Current

Synechron

Jul 2025 - Present (1 year 3 months)

Leading Agile delivery for Emirates NBD's Transaction Banking digital transformation program, managing two cross-functional teams and driving process improvements.

Scrum Kanban SAFe Agile Coaching Jira Confluence Azure DevOps Generative AI Root Cause Analysis Capacity Planning Release planning Stakeholder Management

Scrum Master

Apar Technologies

Mar 2024 - Jan 2025 (10 months)

Served as Scrum Master for the AEO project for Dubai Customs, facilitating all Scrum events and optimizing sprint planning to reduce spillover.

Scrum Agile Metrics Velocity Burndown Capacity Planning Risk Management Jira

Scrum Master

EXL Services

Mar 2023 - Nov 2023 (8 months)

Conducted all Scrum events for a cross-functional team of 10, partnering with Product Owners to refine backlogs and improve sprint velocity.

Scrum Agile Metrics Velocity Cycle Time Lead Time Management Defect Density Burndown Charts Stakeholder Management

Scrum Master / Software Test Engineer

Groupon

Aug 2020 - Mar 2023 (2 years 7 months)

Facilitated Scrum events and managed defect lifecycle for the Campaign Manager and Merchant Advisor project, improving cross-team collaboration and delivery.

Scrum Jira Defect Management Regression Testing CI CD Cross team Collaboration