Unity User
@unityuser1
I grow regulated forex/CFD client portfolios through retention, conversion, compliance, and consultative sales.
KazakhstanWhat I'm looking for
I've driven client retention, conversion, and consultative sales for regulated forex/CFD brokers and the travel industry for over five years.
At ISOFT, I led retention agents serving English-speaking forex/CFD clients, tracked performance against retention KPIs, coached conversion improvements, and handled escalations for high-value relationships while maintaining regulatory compliance.
Previously at ASAP Tickets, I converted inbound leads into funded trading accounts, reactivated dormant client portfolios, processed KYC/AML documentation, and consistently met sales targets through three years of travel-industry sales work.
Experience
Work history, roles, and key accomplishments
Team Leader — Retention
ISOFT
Oct 2025 - Mar 2026 (5 months)
Led a team of retention agents for a regulated forex/CFD broker, driving portfolio reactivation and account growth. Tracked team performance against retention KPIs and acted as escalation point for high-value client relationships.
Conversion & Retention Agent
ASAP Tickets
Jan 2023 - Jan 2025 (2 years)
Converted inbound leads into funded trading accounts and managed a portfolio of retail clients, driving retention and reactivation of dormant accounts. Conducted consultative sales calls and processed KYC/AML documentation.
Sales Agent
ASAP Tickets
Jan 2020 - Jan 2023 (3 years)
Managed inbound and outbound sales calls, converting leads into confirmed bookings while delivering high-standard customer service. Built and maintained client relationships, resolving complaints and escalations to protect satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
American University of Moldova
Bachelor's Degree, Business Administration
Bachelor's Degree in Business Administration from the American University of Moldova.
Tech stack
Software and tools used professionally
Availability
Location
KazakhstanAuthorized to work in
Job categories
Skills
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