Uness Elhaddry

I've processed and logged 50–100 inbound support cases daily at MyOpla, maintaining accurate, consistent records through a helpdesk system.

I track tickets end-to-end, document cases thoroughly, and resolve discrepancies on first contact where possible to reduce rework. I also coordinate asynchronously across time zones to support smooth handoffs and reporting.

At Marjane, I processed up to 100 customer transactions per day while maintaining accuracy under time pressure. I reconciled till and transaction records, flagged discrepancies promptly, and kept transaction and stock-related records organized.

I'm ready for full-time remote work and bring process discipline, quality checks, and reliable documentation to back-office and data support operations.