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Umer Mian

@umermian

Director of Operations at Remote Scouts, where I doubled the client base in 2026 by making onboarding and delivery repeatable.

Pakistan

Message

At Remote Scouts, I run day-to-day delivery for a multi-client US portfolio, with hubs in Pakistan and Costa Rica. I built the Client Onboarding and Go-Live SOP, adding a feasibility gate to confirm system access before an offer goes out.

I also designed the Client Success model and built the sales operations backbone in Close CRM. At Cedar Financial, I built the Talent Acquisition function from scratch and hired 100+ employees across 14 departments.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Remote Scouts

Jul 2025 - Present (1 year 2 months)

Run day-to-day delivery for placed staff across a multi-client US portfolio, with hubs in Pakistan and Costa Rica. Lead the Floor Efficiency team and built client onboarding and success models.

Offshore Delivery Client Onboarding Client Success KPI Tracking SOPs Close CRM Microsoft Planner Excel Zapier SOC2 HIPAA

Director of Talent Acquisition & Business Strategy

Cedar Financial

Dec 2023 - Jul 2025 (1 year 7 months)

Built the Talent Acquisition function from scratch, hiring 100+ employees across 14 departments. Partnered with department heads on workforce planning tied to business growth.

Talent Acquisition Sourcing Screening Onboarding Workforce Planning Stakeholder Management

HR & Administration Success Manager

Cedar Financial

Jun 2020 - Dec 2023 (3 years 6 months)

Automated the payroll process, cutting manual work and errors. Introduced health insurance, company transportation, and fuel allowance, improving retention.

Payroll Automation Employee Benefits Retention Facilities Vendor Management Employee Lifecycle