At Cognizant, I lead Major Incident Management operations for high-priority P1/P2 service disruptions, coordinating technical bridges across engineering, infrastructure, and vendor teams to restore services. I also direct post-incident reviews and work with Problem Management on root cause identification and CAPA execution.
At HCL Technologies, I managed high-severity incidents and developed problem management plans to address recurring incidents. I coordinated root cause analysis and CAPA, and created performance reports, incident communication plans, and standard operating procedures.
