Ukpai Rosemary
@ukpairosemary
Acting operations and travel professional specializing in visa, documentation, and service delivery.
What I'm looking for
I’m a result-oriented, goal-driven professional with a strong drive for excellence, growth, and teamwork, built through hands-on roles across travel operations, visa consulting, and quality-focused laboratory experience. I bring a calm, service-minded approach to handling client needs, disruptions, and high-stakes documentation requirements.
In my current role as Acting Operations Manager at Zeriah Travel and Tours (Lekki Phase 1, Lagos), I provide insights and reports on operations and performance, supervise and oversee operational services of other staff, and ensure high-quality service standards for clients. I also handle travel disruptions, emergencies, and customer complaints, oversee key administrative responsibilities, and negotiate contracts with vendors.
Previously, I served as a Visa Consultant (May 2024–till date) and as a Travel Manager (February 2022–May 2024), where I advised clients on travel and visa needs, ensured documents were accurate, processed visa applications within processing time limits, and maintained strong relationships with clients and colleagues. Earlier in my career, I gained analytical and lab discipline through internships and research unit duties (e.g., methanolic extractions, phytochemical screening, antioxidant assays, and chemical analysis), and I also developed communication, structure, and patience as a Teaching role from 2013–2015. Alongside this experience, I’m actively building analytical capability through my Data Analysis training (Coursera and related certifications), so I can bring clearer reporting and better decision-making to operations.
Experience
Work history, roles, and key accomplishments
Acting Operations Manager
Zeriah Travel and Tours
Aug 2025 - Present (1 year)
Provided operations performance insights and reports and ensured high-quality client service standards. Supervised operational staff, handled travel disruptions and customer complaints, and negotiated vendor contracts.
Visa Consultant
Zeriah Travel and Tours
May 2024 - Present (2 years 3 months)
Assisted clients in determining travel needs and advising on visa documentation requirements. Prepared and reviewed visa application forms and documents, processed visa applications, and maintained strong client and colleague relationships.
Travel Manager
Light Heights Global Services
Feb 2022 - May 2024 (2 years 3 months)
Advised clients on travel needs and processed visa applications. Secured foreign school admissions, handled fees and payments, coordinated with third-party study abroad programs, and maintained accurate advising records.
Project, FFNU (FUTA)
Federal University of Technology, Akure
Feb 2020 - Dec 2020 (10 months)
Conducted laboratory activities in the Functional Foods and Nutraceutical Unit (FFNU). Performed methanolic extractions and phytochemical screening, antioxidant assays, and in-vitro digestion tests on food samples.
Quality Control Intern
Mopson Pharmaceutical Ltd
Jul 2019 - Dec 2019 (5 months)
Carried out routine tests, evaluations, and chemical analysis on water samples and performed chemical analysis on raw and finished products. Prepared and maintained laboratory equipment, updated procedure/specimen manuals and supply inventory, and collected, labeled, monitored, and delivered production samples.
Teaching
Mario International School
Jan 2013 - Jul 2015 (2 years 6 months)
Prepared lesson notes and plans and created educational content including assignments, quizzes, and tests. Assessed and recorded student progress, maintained an orderly classroom, planned and executed in-class and outdoor activities, and supported positive relationships with students and parents.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology
Grade: Second Class Upper Division
Completed a Bachelor of Technology at the Federal University of Technology, Akure, graduating in 2021 with a Second Class Upper Division.
Lily Fields Comprehensive College, Lagos
Senior School Certificate Examination (SSCE)
Completed the Senior School Certificate Examination (SSCE) at Lily Fields Comprehensive College in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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