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Ukpai RosemaryUR
Open to opportunities

Ukpai Rosemary

@ukpairosemary

Acting operations and travel professional specializing in visa, documentation, and service delivery.

Nigeria
Message

What I'm looking for

I’m looking to join a reputable organisation where I can apply my operations, visa/travel expertise, and customer service focus to drive impactful outcomes. I value collaboration, growth, and continuous self-development.

I’m a result-oriented, goal-driven professional with a strong drive for excellence, growth, and teamwork, built through hands-on roles across travel operations, visa consulting, and quality-focused laboratory experience. I bring a calm, service-minded approach to handling client needs, disruptions, and high-stakes documentation requirements.

In my current role as Acting Operations Manager at Zeriah Travel and Tours (Lekki Phase 1, Lagos), I provide insights and reports on operations and performance, supervise and oversee operational services of other staff, and ensure high-quality service standards for clients. I also handle travel disruptions, emergencies, and customer complaints, oversee key administrative responsibilities, and negotiate contracts with vendors.

Previously, I served as a Visa Consultant (May 2024–till date) and as a Travel Manager (February 2022–May 2024), where I advised clients on travel and visa needs, ensured documents were accurate, processed visa applications within processing time limits, and maintained strong relationships with clients and colleagues. Earlier in my career, I gained analytical and lab discipline through internships and research unit duties (e.g., methanolic extractions, phytochemical screening, antioxidant assays, and chemical analysis), and I also developed communication, structure, and patience as a Teaching role from 2013–2015. Alongside this experience, I’m actively building analytical capability through my Data Analysis training (Coursera and related certifications), so I can bring clearer reporting and better decision-making to operations.

Experience

Work history, roles, and key accomplishments

ZT
Current

Acting Operations Manager

Zeriah Travel and Tours

Aug 2025 - Present (1 year)

Provided operations performance insights and reports and ensured high-quality client service standards. Supervised operational staff, handled travel disruptions and customer complaints, and negotiated vendor contracts.

ZT
Current

Visa Consultant

Zeriah Travel and Tours

May 2024 - Present (2 years 3 months)

Assisted clients in determining travel needs and advising on visa documentation requirements. Prepared and reviewed visa application forms and documents, processed visa applications, and maintained strong client and colleague relationships.

ML

Quality Control Intern

Mopson Pharmaceutical Ltd

Jul 2019 - Dec 2019 (5 months)

Carried out routine tests, evaluations, and chemical analysis on water samples and performed chemical analysis on raw and finished products. Prepared and maintained laboratory equipment, updated procedure/specimen manuals and supply inventory, and collected, labeled, monitored, and delivered production samples.

MS

Teaching

Mario International School

Jan 2013 - Jul 2015 (2 years 6 months)

Prepared lesson notes and plans and created educational content including assignments, quizzes, and tests. Assessed and recorded student progress, maintained an orderly classroom, planned and executed in-class and outdoor activities, and supported positive relationships with students and parents.

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure logoFA

Federal University of Technology, Akure

Bachelor of Technology

Grade: Second Class Upper Division

Completed a Bachelor of Technology at the Federal University of Technology, Akure, graduating in 2021 with a Second Class Upper Division.

LL

Lily Fields Comprehensive College, Lagos

Senior School Certificate Examination (SSCE)

Completed the Senior School Certificate Examination (SSCE) at Lily Fields Comprehensive College in 2012.

Tech stack

Software and tools used professionally

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