Open to opportunities

Idara User

@idarauser

Operations and laboratory professional combining technical analysis, quality control, and customer-focused field service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can combine accurate operations support, technical analysis, and quality-focused work. I want a fast-paced team that values reliability, timeliness, and continuous professional growth while serving customers and stakeholders effectively.

I’m a disciplined and enterprising professional with a diverse background across operations supervision, technical analysis, and instruction. I’m recognized for maintaining high standards of accuracy and attention to detail while managing multiple responsibilities in fast-paced environments.

In my current Operations & Field Services Associate role, I serve as the primary point of contact for consumers, ensuring positive service relationships. I handle revenue collection and processing with accurate transaction recording and official receipt issuance, while also supporting billing distribution, account reconciliation, and technical troubleshooting to maintain consistent service delivery.

Earlier, I worked as a Laboratory Technologist / Analyst in a biochemistry post-graduate laboratory, performing analytical testing on food and blood samples and keeping meticulous laboratory data for future reference and reporting. I also supported equipment maintenance and calibration, prepared and standardized chemical reagents, and assisted with student practical sessions.

Before that, I served as a Quality Control Inspector / Analyst, executing quality control tests, documenting results for product consistency and compliance, and conducting regular product sampling. Alongside technical work, I’ve contributed as an educator and subject instructor through NYSC, including curriculum planning, student assessment, classroom management, and progress reporting to parents and Heads of Department.

Experience

Work history, roles, and key accomplishments

Operations & Field Services Associate

Benin Electricity Distribution Company (BEDC)

Jan 2024 - Feb 2026 (2 years 1 month)

Served as primary customer contact for inquiries and utility service issues. Collected and processed utility payments, issued official receipts, troubleshot electrical faults, and maintained account reconciliation and monthly statement/document distribution.

Customer Relationship Management Revenue Collection Payment Processing Technical Troubleshooting Account Reconciliation

Educator / Subject Instructor (NYSC)

Yewa College

Feb 2022 - Feb 2023 (1 year)

Planned and prepared daily lessons aligned to subject schemes of work. Marked assignments, managed classroom discipline, and provided progress updates to parents and Heads of Department.

Curriculum Planning Classroom Management

Laboratory Technologist / Analyst

Biochemistry Post-Graduate Laboratory, FUTA

Sep 2019 - Sep 2021 (2 years)

Performed biochemical and analytical testing on food and blood samples to support accuracy and quality control. Maintained laboratory records, managed equipment maintenance/calibration, prepared standardized reagents, and supported practical instruction.

Analytical Laboratory Laboratory Data Management Equipment Maintenance Equipment Calibration Reagent Quality Control Laboratory Instrumentation

Quality Control Inspector / Analyst

Quality Control Laboratory, Plantation Industry Limited

Sep 2016 - Jan 2018 (1 year 4 months)

Conducted quality control tests on products to ensure compliance with company and safety standards. Documented test results, collected product samples for analysis, and supervised loading of outgoing trucks with safe and correct documentation.

Quality Analysis Quality Testing Product Consistency Monitoring Warehouse and Loading Supervision

Education

Degrees, certifications, and relevant coursework

Adekunle Ajasin University

Bachelor of Science, Biochemistry

2018 - 2021

Activities and societies: Research/project: phytochemical screening, antimicrobial evaluation, and acute toxicity of methanolic extract of Ficus sur fruit.

Earned a Bachelor of Science in Biochemistry from Adekunle Ajasin University (2018–2021). Completed a research project on phytochemical screening, antimicrobial evaluation, and acute toxicity of a methanolic extract of Ficus sur fruit.