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Udoka EJIKEME

@udokaejikeme

Customer Support Specialist at Dozlee Auto Link, improving customer satisfaction through prompt communication and managing customer inquiries.

Nigeria

Message

At Dozlee Auto Link, I coordinate daily administrative and operational activities, manage customer appointments and inquiries, and support executive decision-making through documentation.

Previously, at Doz_Lee Financial Services, I resolved complaints and prepared daily feedback reports. At Heritage Bank, I resolved 90%+ of complaints and trained and supervised customer support agents.

Experience

Work history, roles, and key accomplishments

Current

Manager / Personal Assistant

Current

Dozlee Auto Link

Jan 2024 - Present (2 years 10 months)

Coordinated daily administrative and operational activities, managed customer appointments and inquiries, supported executive decision-making, and improved customer satisfaction through prompt communication.

Administrative Support Customer Service Communication Skills Documentation Appointment Scheduling

Settlement and Customer Support Specialist

Doz_Lee Financial Services

Jan 2019 - Dec 2021 (2 years 11 months)

Maintained documents for monitoring customer activities, managed interactions to increase trust and loyalty, resolved complaints, and prepared daily feedback reports.

Customer Support Documentation Complaint Resolution Reporting Customer Relationship Management

Lead, Customer Support Specialist

Heritage Bank

Jan 2015 - Dec 2018 (3 years 11 months)

Handled high-priority customer queries, resolved 90%+ of complaints, trained and supervised customer support agents, and prepared daily reports ensuring quality service.

Customer Support Team Leadership Training Complaint Resolution Reporting Quality Assurance

Customer Support Specialist

Enterprise Bank Limited

Jan 2014 - Dec 2015 (1 year 11 months)

Managed customer inquiries across multiple channels, met and exceeded KPIs, achieved top 5 performance ratings, and provided technical support and product education.

Customer Support KPI Achievement Technical Support Product Education Multichannel Communication