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Uday Bende

@udaybende

Agentforce/Data Cloud/CRMA Lead at Coderuns, creating Salesforce agents and marketing insights for Sysco.

United States
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At Coderuns, I work on Agentforce, Data Cloud, and CRMA for Sysco. I create calculated insights and marketing segments, including segments based on spend, savings offers, and customers’ prior offer consumption.

I also create and test agents, curating data and training the LLM to retrieve relevant information from Sysco system-process knowledge articles and project documents. For CRMA, I customize dashboards and embed them on Salesforce pages.

Previously, as an Einstein Analytics Developer at Iblesoft for NFP and at Protocol Infotech for BCBSA, I developed and customized Salesforce analytics dashboards. I also created SAQL queries and dataflows, and worked on Cognos Framework Manager packages and reporting.

Earlier, I worked across Cognos BI, data warehousing, and Hadoop projects, including report development and data processing. At Ally, I created more than 250 reports, and I applied Lean and Six Sigma training on projects reporting savings of 300 and 1,440 man-hours, respectively.

Experience

Work history, roles, and key accomplishments

CS
Current

Agentforce/Data Cloud/CRMA Lead

Coderuns (Client: Sysco)

Apr 2023 - Present (3 years 6 months)

Sysco Corporation (short for Systems and Services Company) is an American multinational corporation involved in marketing and distributing food products, smallwares, kitchen equipment and tabletop items to restaurants, healthcare and educational facilities, hospitality businesses like hotels and inns, and wholesale to other companies that provide foodservice (like Aramark and Sodexo). Sysco is th

IN

Einstein Analytics Developer (TCRM)

Iblesoft (Client: NFP)

Apr 2021 - Mar 2023 (1 year 11 months)

Description:

NFP is a leading insurance broker and consultant providing specialized property and casualty, corporate benefits, retirement and individual solutions. NFP enable client success through the expertise of our professionals across the globe, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. It deals in var

PC

Einstein Analytics Developer

Protocol Infotech (Tech Mahindra (Implemention Vendor) - BCBSA (End Cl

Aug 2019 - Apr 2021 (1 year 8 months)

Blue Cross Blue Shield Association (BCBSA) is a federation of 36 separate United States health insurance organizations and companies, providing health insurance in the United States to more than 106 million people.[2] Blue Cross was founded in 1929 and became the Blue Cross Association in 1960, while Blue Shield emerged in 1939 and the Blue Shield Association was created in 1948. The two organizat

PM

Business Intelligence Lead

Protocol Infotech (Client: Macys)

Mar 2019 - Aug 2019 (5 months)

Macy’s Systems and Technology, Inc. engages in creating, gathering, and directing pieces of data to form management tools. The company provides integrated retail, e-commerce, and data warehouse systems. It also offers a range of services from advanced in-store register systems to sophisticated data management to the burgeoning online marketplace. Macy's Systems and Technology handles various issue

IC

Sr Cognos LEAD (Contractor)

iOLAP, Inc. (Client)

Aug 2018 - Feb 2019 (6 months)

HEPACO(Client) is a high quality environmental service provider dedicated to exceeding the expectations of our clients. Established in 1984, HEPACO has evolved into one of the market leaders providing solutions to solve the environmental challenges of our clients. HEPACO is an emergency response, industrial services, environmental remediation, abatement services, maritime services and non-hazardou

PC

Sr. Cognos Developer (Contractor)

Pioneer Services (Client)

May 2018 - Aug 2018 (3 months)

Pioneer Services has provided financial services and lending to the military community for over 30 years, helping 1.4 million military families along the way. As the military division of MidCountry Bank, a federal savings bank, Pioneer Services provides access to short-term personal loans, VA home loans, and online financial education information and tools. At Pioneer Services, we’ve seen firsthan

MC

BI Cognos Consultant (Contractor)

Macy's (Client)

Oct 2017 - Mar 2018 (5 months)

Macy’s Systems and Technology engages in creating, gathering, and directing pieces of data to form management tools. The company provides integrated retail, e-commerce, and data warehouse systems. It also offers a range of services from advanced in-store register systems to sophisticated data management to the burgeoning online marketplace. The company was founded in 1994 and is based in Duluth, G

SC

BI Lead (Contractor)

SunTrust (Client)

Jun 2016 - Apr 2017 (10 months)

SunTrust Banks.Inc with total assets of $191 billion as of December 31, 2015, is one of the nation’s largest and strongest financial services companies, as they offer a full suite of products and services designed to meet the needs of our consumer, business, corporate and institutional clients. The company operates approximately 1400 retail branches and 2160 ATMs in multiple states of United State

NV

Sr Cognos Developer (Contractor)

National Oilwell Varco(Client)

May 2015 - May 2016 (1 year)

Description:
National Oilwell Varco (NOV) has always been to provide the energy industry with the highest quality oilfield products and services available. NOV designs, manufactures and sells major mechanical components for land and offshore drilling rigs, complete land drilling and well servicing rigs, tubular inspection and internal tubular coatings, extensive lifting and handling equipment, a

Unum logoUN

Sr. Cognos Developer (Contractor)

Aug 2014 - Mar 2015 (7 months)

• Involved in gathering reporting requirements from Business users.
• Strategy & Planning, Results Accountability Complete ownership of end to end of single application related to Claims.
• Analyzing the complexity of the requirements and reframing them to get the better clarity.
• Involved in Daily and Weekly Status Meetings to track down the report developments.
• Created 1 Standard Report for a

DW Practice logoDP

BI Lead & Hadoop Developer

DW Practice

Oct 2013 - Jun 2014 (8 months)

Description:
This is an initiative from Citibank to move its disconnected legacy billing & monitoring systems to a consolidated platform.
• Consolidating customer data from Lending, Insurance, Trading and Billing systems into warehouse and mart subsequently for business intelligence reporting.
• Providing improved revenue capture through leakage elimination,
• Assessing risk score more accurate

AL

Assistant Manager (Contractor)

Ally

Feb 2009 - Oct 2013 (4 years 8 months)

• Involved in gathering reporting requirements from end users.
• Involved in tracking effort and schedule of the project understanding and participating the planning activities Identifies risks and prepares mitigation plans.
• Strategy & Planning, Results Accountability Complete ownership of end to end project.
• Analyzing the complexity of the requirements and reframing them to get the better cla

Wipro logoWI

Associate Consultant

Dec 2006 - Feb 2009 (2 years 2 months)

• Involved in gathering reporting requirements from end users.
• Created a Catalog in order to reach the Reporting Requirements by defining the Business Rules.
• Resolved various joins that lead multi facts and cross-joins.
• Performed optimization on the existing reports to decrease the run time to meet the real time requirements and made changes to the existing reports for good look and feel for

Education

Degrees, certifications, and relevant coursework

SA

Salesforce

Salesforce Certified AI Specialist

Aug 2025

SA

Salesforce

Salesforce Data Cloud Certification

Oct 2024

SA

Salesforce

Salesforce Certified Einstein Analytics and Discovery Consultant

Feb 2020

Trailhead by Salesforce logoTS

Trailhead by Salesforce

https://trailblazer.me/id/bendeuday

TR

Trailhead

Einstein Analytics Data Preparation Specialist

Dec 2019

PT

Pattnam Rajender Reddy Memorial College of Engineering and Technology

Bachelor's Degree, Computer Science

2002 - 2006

Graduated in Computer Science from PRRM college affiliated to Jawaharlal Nehru Technological University.

IB

IBM

Cognos Metadata Moduler

IB

IBM

Cognos Report Author

CL

Cloudera

Hadoop Developer

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