Open to opportunities

Tyler Anderson

@tyleranderson

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Technical Support Engineer with a passion for Cybersecurity and automation.

United States

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What I'm looking for

I am looking for a role that fosters growth, innovation, and collaboration in Cybersecurity.

I am a dedicated Technical Support Engineer with over 4 years of experience in B2B technical support, including 1.5 years in the Cybersecurity sector. My journey has been marked by a commitment to excellence, where I have designed and implemented best practices for new departments, trained new hires, and built automation workflows using Python and PowerShell, significantly increasing task efficiency.

Currently pursuing an M.S. in Computer Science with a focus on Cybersecurity, I thrive in fast-paced environments where I can apply my skills in scripting, automation, and technical documentation. My role at Mend.io has allowed me to deepen my expertise in CI/CD pipelines, API integration, and incident management, all while ensuring customer success through clear communication and effective problem-solving.

With a strong foundation in programming languages and a passion for continuous learning, I am eager to contribute to innovative projects that challenge my skills and expand my knowledge in the ever-evolving field of Cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Mend.io

Feb 2024 - Present (1 year 6 months)

Accelerated technical growth through challenging, hands-on experiences in a fast-paced environment. Automated workflows to improve development efficiency and reliability.

CI CD Pipelines Scripting Containerization API Integration Technical Documentation Splunk Jira Salesforce Cybersecurity

Implementation Analyst I

MRI Software

Jul 2022 - Jan 2024 (1 year 6 months)

Pioneered the new product integration team as its second member, defining and polishing foundational workflows. Saved up to 90% of time on tasks with Python scripts and Microsoft Power Automate workflows.

Process Improvement Automation Python Microsoft Power Automate Reporting Analysis

IT Support Specialist

MRI Software

Nov 2021 - Jul 2022 (8 months)

Provided phone- and email-based support for Real Estate agents using MRI’s CTM software, including troubleshooting legacy systems. Identified vulnerabilities in MRI’s CTM Software via Client-Side interactions and reported to the Security team.

Technical Support Troubleshooting Salesforce IT Support

Education

Degrees, certifications, and relevant coursework

Arizona State University

MS Computer Science, Computer Science

2023 -

Grade: A/A- in all Computer Science degree courses

Currently pursuing a Master of Science in Computer Science with a Cybersecurity focus, studying programming languages, OOP principles, database management, and computing architecture. Achieved high grades in all Computer Science degree courses, demonstrating strong academic performance.

Rochester Institute of Technology

BS Biotechnology and Molecular Bioscience, Biotechnology and Molecular Bioscience

2013 - 2017

Grade: Dean’s list, several semesters

Activities and societies: Assisted with Grant Writing proposals for professors

Graduated with a Bachelor of Science in Biotechnology and Molecular Bioscience, with an immersion in Creative Writing. Assisted with grant writing proposals for professors, showcasing technical writing skills.