At Palmetto Infusion, I support accurate claim submission, payment processing, reimbursement, and month-end reconciliation while resolving denials, payment discrepancies, and unapplied cash.
Previously, I processed commercial, Medicare, and Medicaid claims at Alabama Pain Physicians, prepared appeals, verified eligibility, assigned ICD-10 codes, and analyzed accounts receivable reports for resolution opportunities.
My experience also includes claims adjudication at Blue Cross and Blue Shield of Alabama and hospital denial resolution at Guidehouse Healthcare. I investigate underpayments, calculate expected reimbursement, correct denial codes, and document root-cause resolutions.
I've worked directly with providers, members, payers, and patients in high-volume environments, including handling 60–100 inbound calls daily. I bring more than seven years of medical billing, claims processing, insurance follow-up, and customer service experience.
