At United Way of Lee, Hendry and Glades, I modernized 60+ devices, achieved full monitoring and remote-access coverage, and built Power BI dashboards that give leadership operational and strategic insights.
Previously at Accenture, I coordinated URL and authentication migrations affecting 500,000 and 30,000 users, maintained a 100% ServiceNow response rate within 24 hours, and delivered project reporting on time. I combine systems administration, cloud-based file management, data analysis, and reporting automation to improve reliability, visibility, and decision-making.
