Tumi Mokoena

I've built more than 10 years of banking fraud, risk, and client service experience at Absa Bank, investigating lending fraud across vehicle finance, home loans, personal loans, overdrafts, mortgages, savings, and cheque accounts.

I verify customer information against golden sources, confirm employment, assess contracts, and identify document tampering across IDs, passports, permits, driver’s licences, bank statements, and payslips. I also investigate profile building and third-party fraud, trace sources of funds, and use SAFPS listings to mitigate future losses.

Previously, I investigated digital and card fraud involving internet banking, lost or stolen cards, counterfeit cards, phishing, and vishing. I analyze Falcon alerts, transaction data, and banking logs; conduct customer interviews; prepare investigation reports; and manage cases through adjudication, repudiation or reimbursement, journaling, and closure.

I'm a Certified Fraud Examiner with training in fraud prevention, detection, investigation, and forensic and investigative audit reporting. I bring a client-focused approach to protecting both the bank and customers’ financial health.