Tuchezi mdendemi
@tuchezimdendemi
IT support professional at East African Community who supported secure LAN, WAN, Wi-Fi, and firewall operations.
TanzaniaWhat I'm looking for
At East African Community, I configured, maintained, and supported LAN, WAN, Wi-Fi, routers, switches, and firewalls. I monitored network performance and resolved connectivity, hardware, and configuration issues.
At Absa Bank Tanzania, I provided first-line support for staff and assisted users with core banking applications, ATMs, POS, and internal financial systems. I hold a Master’s in Information Security and a Bachelor’s in Computer Information Management, and I’m open to IT Support, Help Desk, and Technical Support roles.
Experience
Work history, roles, and key accomplishments
Information Technology Officer
East African Community
Aug 2019 - Aug 2025 (6 years)
– Configure, maintain, and support LAN, WAN, Wi-Fi, routers, switches, and firewalls to ensure reliable connectivity.
- Continuously monitor network performance and quickly diagnose and resolve connectivity, hardware, and configuration issues.
– Implement security measures such as firewalls, VPNs, access controls, and antivirus to protect data and systems.
– Manage user accounts, IP addressing, pe
IT sales
ZOLA Electric
May 2018 - Apr 2019 (11 months)
– Identify new customers, maintain strong client relationships, and understand customer IT needs
– Present and demonstrate IT products and solutions, clearly explaining technical features and benefits.
– Meet or exceed sales targets through effective negotiation, closing deals, and follow-up.
– Prepare sales proposals, quotations, and contracts in line with company pricing and policies.
– Analyze
IT Help desk
Absa Bank Tanzania
Apr 2017 - Mar 2018 (11 months)
– Provide first-line technical support to bank staff, resolving hardware, software, and system issues within SLA.
– Assist users with core banking applications, ATMs, POS, and internal financial systems.
– Manage user accounts, passwords, and access rights in compliance with banking security policies.
– Monitor IT systems, log incidents, and escalate critical issues to ensure minimal service dow
Education
Degrees, certifications, and relevant coursework
Institute of Accountancy Arusha (IAA)
Masters in Information Security, Computer Science
2021 - 2022
Tumaini University Makumira
Bachelor of science in Computer Information Management, Science and Technology
2015 - 2018
Tech stack
Software and tools used professionally
Availability
Location
TanzaniaAuthorized to work in
Salary expectations
Social media
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