Tronic Mathebula
@tronicmathebula
Customer service agent at Alteram Solutions who handled UIF and Compensation Fund enquiries and maintained accurate client records.
South AfricaWhat I'm looking for
At Alteram Solutions, I handled inbound calls about UIF claims, benefits and Compensation Fund matters. I responded to client queries and used CRM and DCE systems to capture, verify and retrieve information.
I also completed administrative work involving data verification and document management, maintaining an average call-handling time of approximately six minutes. My BCom in Accounting and Certificate in Business Information are from the University of Venda.
Experience
Work history, roles, and key accomplishments
Contact Centre Agent
Alteram Solutions
Dec 2025 - May 2026 (5 months)
Handled high volumes of inbound calls relating to UIF claims, benefits, and Compensation Fund matters. Delivered professional customer service, resolved queries, and maintained accurate records using CRM and DCE systems.
Education
Degrees, certifications, and relevant coursework
University of Venda
Certificate, Business Information
Certificate in Business Information from the University of Venda.
University of Venda
Bachelor of Commerce, Accounting
Bachelor of Commerce in Accounting degree from the University of Venda.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
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