Open to opportunities

Pam Monyai

@pammonyai

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Dedicated finance professional with strong customer service skills.

South Africa

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What I'm looking for

I seek a finance role in a supportive environment that fosters growth.

I am a dedicated finance professional with extensive experience in customer service and administrative roles. My journey began with a solid educational foundation, earning my National Senior Certificate and completing a computer course that equipped me with essential skills in MS Office and various computer packages. I have consistently demonstrated my commitment to excellence and meticulous attention to detail throughout my career.

In my recent role as a Customer Service Agent at BMI Coverland, I effectively managed customer queries and order processing while utilizing Sage Line 500 for accounts automation. My previous positions, including Finance Assistant and Accounts Payable Clerk, have honed my skills in bank reconciliations, payment allocations, and financial reporting. I thrive in collaborative environments, engaging with various departments and stakeholders to ensure smooth operations and customer satisfaction.

My goal is to leverage my skills in a finance or administrative role where I can contribute to a dynamic team and continue to grow professionally. I am passionate about building positive relationships with clients and colleagues alike, ensuring that every interaction is handled with care and professionalism.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

BMI Coverland

Oct 2023 - Jun 2024 (8 months)

Managed customer accounts and processed orders using Sage Line 500, ensuring timely communication with transport planners for priority orders. Facilitated customer queries, managed walk-in customers and cash sales, and advised the PLW Team on stock urgencies.

Customer Service Order Management Sales Support Banking

Finance Assistant

BMI Coverland

Jun 2023 - Sep 2023 (3 months)

Performed daily bank reconciliations and cleared reconciling items on bank statements, allocating payments in Sage Line 500. Conducted cashbook capturing and reconciliation, weekly/monthly payments review, and daily sales reporting.

Bank Reconciliation Accounts Payable Accounts Receivable Financial Reporting General Ledger

Accounts Payable Clerk

BMI Coverland

Jan 2023 - May 2023 (4 months)

Processed credit applications and prepared individual creditor reconciliations, clearing reconciling items in Sage Line 500. Managed payment runs, captured invoices/credit notes, and liaised with suppliers to resolve queries and ensure timely payments.

Accounts Payable Payment Processing Supplier Management

Assistant Accountant

Raceworx KTM/Husqvarna West

Oct 2019 - Jun 2021 (1 year 8 months)

Managed full invoicing, creditors, and debtors functions, along with monthly stock takes. Performed bank statement reconciliations and assisted with financial month-end and year-end reports.

Creditors management Invoicing Creditors Management Bank Reconciliation Financial Reporting General Ledger

Assistant Accountant

Mandarin Motors South Africa / MGSA

Oct 2014 - Sep 2017 (2 years 11 months)

Oversaw full creditors, debtors, and invoicing functions, including daily EFT and cheque payments. Managed SARB facility correspondence, international/forex payments, and tracked vehicle/parts imports from overseas, ensuring customs documentation was in order.

Creditors management Creditors Management Invoicing International Payments Bank Reconciliation Financial Reporting

Creditors Clerk

Investment Cars

Dec 2010 - Sep 2013 (2 years 9 months)

Managed creditors for three dealership branches, including daily bank statement reconciliations and cash-flow input. Assisted with financial month-end and year-end processes, and handled warranty/maintenance plan invoices and payments.

Creditors management Creditors Management Bank Reconciliation Cash Flow Management Financial Reporting

Invoicing Clerk

CMH Volvo

Aug 2005 - Oct 2010 (5 years 2 months)

Invoiced vehicles and performed daily bank statement reconciliations using Excel. Managed creditors and debtors, maintained company traffic fines, and assisted with financial month-end and year-end processes.

Creditors management Invoicing Bank Reconciliation Creditors Management Excel Financial Reporting

Reception

Travel Connections

Sep 2004 - Aug 2005 (11 months)

Prepared itineraries, confirmation letters, and quotations for clients. Managed switchboard operations, took minutes in meetings, and coordinated with courier companies for collections and deliveries.

Administrative Support

Paid Intern (Admin)

Impact Incentives

May 2004 - Aug 2004 (3 months)

Received training in general national and international country information, including filling out immigration forms, visas, and passports. Assisted with SARS forms and general administrative duties.

Administrative Support Passports Data Entry

Education

Degrees, certifications, and relevant coursework

Hoerskool Primrose High School

National Senior Certificate, General Studies

Grade: Grade 12

Activities and societies: Representative Council of Learners: Deputy Chairperson: Grade 11 & 12

Completed Grade 12 with subjects including English, Afrikaans, Mathematics, Physical Science, Technical Drawing, and Technika Electronics. Served as Deputy Chairperson of the Representative Council of Learners in Grade 11 and 12.

New Horizons Computer Learning Centre Randburg

Certificate, Computer Studies

Completed a basic computer course covering MS Office, Internet, and various computer packages. Gained foundational skills in essential software applications.