Pam MonyaiPM
Open to opportunities

Pam Monyai

@pammonyai

Dedicated finance professional with strong customer service skills.

South Africa

What I'm looking for

I seek a finance role in a supportive environment that fosters growth.

I am a dedicated finance professional with extensive experience in customer service and administrative roles. My journey began with a solid educational foundation, earning my National Senior Certificate and completing a computer course that equipped me with essential skills in MS Office and various computer packages. I have consistently demonstrated my commitment to excellence and meticulous attention to detail throughout my career.

In my recent role as a Customer Service Agent at BMI Coverland, I effectively managed customer queries and order processing while utilizing Sage Line 500 for accounts automation. My previous positions, including Finance Assistant and Accounts Payable Clerk, have honed my skills in bank reconciliations, payment allocations, and financial reporting. I thrive in collaborative environments, engaging with various departments and stakeholders to ensure smooth operations and customer satisfaction.

My goal is to leverage my skills in a finance or administrative role where I can contribute to a dynamic team and continue to grow professionally. I am passionate about building positive relationships with clients and colleagues alike, ensuring that every interaction is handled with care and professionalism.

Experience

Work history, roles, and key accomplishments

BC

Customer Service Agent

BMI Coverland

Oct 2023 - Jun 2024 (8 months)

Managed customer accounts and processed orders using Sage Line 500, ensuring timely communication with transport planners for priority orders. Facilitated customer queries, managed walk-in customers and cash sales, and advised the PLW Team on stock urgencies.

BC

Accounts Payable Clerk

BMI Coverland

Jan 2023 - May 2023 (4 months)

Processed credit applications and prepared individual creditor reconciliations, clearing reconciling items in Sage Line 500. Managed payment runs, captured invoices/credit notes, and liaised with suppliers to resolve queries and ensure timely payments.

TC

Reception

Travel Connections

Sep 2004 - Aug 2005 (11 months)

Prepared itineraries, confirmation letters, and quotations for clients. Managed switchboard operations, took minutes in meetings, and coordinated with courier companies for collections and deliveries.

II

Paid Intern (Admin)

Impact Incentives

May 2004 - Aug 2004 (3 months)

Received training in general national and international country information, including filling out immigration forms, visas, and passports. Assisted with SARS forms and general administrative duties.

Education

Degrees, certifications, and relevant coursework

HS

Hoerskool Primrose High School

National Senior Certificate, General Studies

Grade: Grade 12

Activities and societies: Representative Council of Learners: Deputy Chairperson: Grade 11 & 12

Completed Grade 12 with subjects including English, Afrikaans, Mathematics, Physical Science, Technical Drawing, and Technika Electronics. Served as Deputy Chairperson of the Representative Council of Learners in Grade 11 and 12.

NR

New Horizons Computer Learning Centre Randburg

Certificate, Computer Studies

Completed a basic computer course covering MS Office, Internet, and various computer packages. Gained foundational skills in essential software applications.

Tech stack

Software and tools used professionally

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Pam Monyai - Customer Service Agent - BMI Coverland | Himalayas