Trinitee Hughes
@triniteehughes
Public policy analytics candidate turning research into data-driven decisions.
What I'm looking for
I’m a Master of Public Policy candidate specializing in analytics, with an undergraduate foundation in political science and English literature. I bring strong quantitative training alongside a talent for synthesizing dense texts and quantitative findings into non-technical professional writing.
I’m proficient in advanced statistical modeling and predictive data analytics using Excel/SPSS, including Multiple Linear Regression, Hypothesis Testing, Multivariate Analysis, ANOVA, and Benefit-Cost Modeling. I also build skills in GIS mapping to evaluate public programs and help optimize regulatory compliance.
Through customer service experience at Teleperformance USA, I strengthened my ability to work with confidential documentation, de-escalate sensitive situations, and stay aligned to strict protocols. I’m motivated to apply my analytics and communication strengths to real-world public impact—supported by Bloomberg Market Concepts and Bloomberg Finance Fundamentals, and CITI Human Subjects Research training.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance USA
May 2021 - Aug 2021 (3 months)
Managed 60 to 80 customer inquiries daily, resolving complex account issues while adhering to organizational protocols. Maintained accurate confidential documentation, complied with privacy regulations, and used customer relationship management systems to track and report on service trends.
Education
Degrees, certifications, and relevant coursework
University of Miami
Master of Public Policy, Public Policy Analytics
Grade: GPA: 3.667/4.0
Master of Public Policy candidate specializing in analytics. GPA: 3.667/4.0; coursework includes statistics for politics/administration, applied policy analysis, microeconomics for public policy, GIS, and public program evaluation.
University of Miami
Bachelor of Arts, Political Science and English Literature
Bachelor of Arts in Political Science and English Literature from the University of Miami, completed in May 2025.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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