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Trinitee Hughes

@triniteehughes

Public policy analytics candidate turning research into data-driven decisions.

United States
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What I'm looking for

I’m looking for an entry-level role where I can apply predictive analytics, regression modeling, and GIS mapping to evaluate public programs. I want to translate insights into clear writing and support data-informed decision-making.

I’m a Master of Public Policy candidate specializing in analytics, with an undergraduate foundation in political science and English literature. I bring strong quantitative training alongside a talent for synthesizing dense texts and quantitative findings into non-technical professional writing.

I’m proficient in advanced statistical modeling and predictive data analytics using Excel/SPSS, including Multiple Linear Regression, Hypothesis Testing, Multivariate Analysis, ANOVA, and Benefit-Cost Modeling. I also build skills in GIS mapping to evaluate public programs and help optimize regulatory compliance.

Through customer service experience at Teleperformance USA, I strengthened my ability to work with confidential documentation, de-escalate sensitive situations, and stay aligned to strict protocols. I’m motivated to apply my analytics and communication strengths to real-world public impact—supported by Bloomberg Market Concepts and Bloomberg Finance Fundamentals, and CITI Human Subjects Research training.

Experience

Work history, roles, and key accomplishments

TU

Customer Service Representative

Teleperformance USA

May 2021 - Aug 2021 (3 months)

Managed 60 to 80 customer inquiries daily, resolving complex account issues while adhering to organizational protocols. Maintained accurate confidential documentation, complied with privacy regulations, and used customer relationship management systems to track and report on service trends.

Education

Degrees, certifications, and relevant coursework

University of Miami logoUM

University of Miami

Master of Public Policy, Public Policy Analytics

Grade: GPA: 3.667/4.0

Master of Public Policy candidate specializing in analytics. GPA: 3.667/4.0; coursework includes statistics for politics/administration, applied policy analysis, microeconomics for public policy, GIS, and public program evaluation.

University of Miami logoUM

University of Miami

Bachelor of Arts, Political Science and English Literature

Bachelor of Arts in Political Science and English Literature from the University of Miami, completed in May 2025.

Tech stack

Software and tools used professionally

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