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Trina Forestier

@trinaforestier

Animal behaviorist and customer-focused service lead with conservation and research experience.

United States
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What I'm looking for

I want roles that leverage animal behavior and conservation research while offering leadership, fieldwork, and public-facing education opportunities.

I am an animal behavior graduate with hands-on animal care, conservation fieldwork, and research experience, including a university research symposium presentation on anthropogenic noise effects on Acheta domesticus and a study abroad internship in Morocco. I combine strong customer-service leadership from my role as Passenger Service Lead Agent at Boston Logan with practical animal husbandry skills gained at Pet Supplies Plus.

I have led teams in fast-paced environments, mentored students on global programs, chaired campus-wide initiatives, and supported event operations across Boston. I seek to apply my behavioral science background, field research experience, and operational leadership to roles that value animal welfare, conservation, education, or customer-focused program management.

Experience

Work history, roles, and key accomplishments

Boston Logan International Airport logoBA
Current

Passenger Service Lead Agent

Boston Logan International Airport

Jul 2024 - Present (1 year 2 months)

Lead a team of passenger service agents handling check-in, boarding, baggage, and escalated customer issues to ensure safe, compliant, and efficient airport operations for domestic and international travelers.

PD

Barista & Cashier

Parkhurst Dining

Jan 2023 - May 2023 (4 months)

Prepared beverages and served food in a high-volume dining setting while maintaining hygiene standards and delivering excellent customer service.

University of New England logoUE

Community Assistant

University of New England

Sep 2019 - Jun 2022 (2 years 9 months)

Provided after-hours residential support, resolved student conflicts, and planned campus events to increase engagement and ensure a welcoming, safe living environment.

Education

Degrees, certifications, and relevant coursework

University of New England logoUE

University of New England

Bachelor of Science, Animal Behavior

Activities and societies: Dirigo Leadership Conference; UNE Annual Leadership Conference; Campus Research Participant; Chair of Relay for Life; Global conservation and study abroad experiences in Panama and Morocco; research symposium presentation on anthropogenic noise effects.

Completed a Bachelor of Science in Animal Behavior with coursework in animal cognition, comparative behavior, mammalogy, physiology, and research methods; engaged in leadership and global conservation experiences.

Tech stack

Software and tools used professionally

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Trina Forestier - Passenger Service Lead Agent - Boston Logan International Airport | Himalayas