Open to opportunities

Trina Forestier

@trinaforestier

Message

Animal behaviorist and customer-focused service lead with conservation and research experience.

United States

Message

What I'm looking for

I want roles that leverage animal behavior and conservation research while offering leadership, fieldwork, and public-facing education opportunities.

I am an animal behavior graduate with hands-on animal care, conservation fieldwork, and research experience, including a university research symposium presentation on anthropogenic noise effects on Acheta domesticus and a study abroad internship in Morocco. I combine strong customer-service leadership from my role as Passenger Service Lead Agent at Boston Logan with practical animal husbandry skills gained at Pet Supplies Plus.

I have led teams in fast-paced environments, mentored students on global programs, chaired campus-wide initiatives, and supported event operations across Boston. I seek to apply my behavioral science background, field research experience, and operational leadership to roles that value animal welfare, conservation, education, or customer-focused program management.

Experience

Work history, roles, and key accomplishments

Current

Passenger Service Lead Agent

Current

Boston Logan International Airport

Jul 2024 - Present (1 year 11 months)

Lead a team of passenger service agents handling check-in, boarding, baggage, and escalated customer issues to ensure safe, compliant, and efficient airport operations for domestic and international travelers.

Customer Service Team Leadership Conflict Resolution

Event Staff

Event Temps

Jun 2024 - Aug 2025 (1 year 2 months)

Supported event setup, service, and cleanup across Boston-area events, following client and kitchen team instructions to deliver professional guest experiences.

Client Communication Teamwork Time Management Venue Operations

Barista & Cashier

Parkhurst Dining

Jan 2023 - May 2023 (4 months)

Prepared beverages and served food in a high-volume dining setting while maintaining hygiene standards and delivering excellent customer service.

Food Safety Customer Service Time Management

Global Peer Advisor

University of New England

Jan 2023 - May 2023 (4 months)

Mentored students interested in global programs, facilitated informational sessions and cultural events, and promoted study abroad participation.

Mentoring Facilitation Cross Cultural Communication Outreach Presentation

Community Assistant

University of New England

Sep 2019 - Jun 2022 (2 years 9 months)

Provided after-hours residential support, resolved student conflicts, and planned campus events to increase engagement and ensure a welcoming, safe living environment.

Conflict Resolution Event Planning Resident Safety Communication

Animal Caretaker & Sales Associate

Pet Supplies Plus

Jun 2021 - Jan 2022 (7 months)

Cared for small animals, rodents, reptiles, and fish while advising customers on behavior and nutrition to match pets with appropriate products and adoptions.

Animal Care Customer Service Retail Sales Inventory Management Small Mammal Reptile Care

Education

Degrees, certifications, and relevant coursework

University of New England

Bachelor of Science, Animal Behavior

Activities and societies: Dirigo Leadership Conference; UNE Annual Leadership Conference; Campus Research Participant; Chair of Relay for Life; Global conservation and study abroad experiences in Panama and Morocco; research symposium presentation on anthropogenic noise effects.

Completed a Bachelor of Science in Animal Behavior with coursework in animal cognition, comparative behavior, mammalogy, physiology, and research methods; engaged in leadership and global conservation experiences.