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Tran User

@tranuser

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Operations Coordinator who trained operations teams at RICHPAYMENT SOLUTIONS and managed a portfolio of 1,000 accounts.

Vietnam

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At RICHPAYMENT SOLUTIONS, I trained and developed 8–10 employees in operations and management and managed a portfolio of 1,000 accounts. I also coordinated legal documentation for regulatory compliance and supported client onboarding.

Earlier, I taught English in South Korea, Ecuador, and Vietnam, creating lessons and activities for students and working professionals. At TOWMEY CENTER, LOYNO, I organized schedules for the PRIEMANS program, managed tutors, and developed summer curriculum.

Experience

Work history, roles, and key accomplishments

Operations Officer

Richpayment Solutions

Aug 2019 - Dec 2024 (5 years 4 months)

Trained and developed 8-10 employees in operations and management, driving team growth and performance. Managed a portfolio of 1000 accounts, coordinated legal documentation, and facilitated client onboarding.

Corporate Trainer Development Operations Management Client Relations Legal Documentation Team Leadership Communication Skills

Guest English Teacher

EPIK

Aug 2015 - Aug 2016 (1 year)

Designed and delivered engaging English lessons to 22 weekly classes of 25 middle school students, achieving improvement in student engagement. Led biannual English camps and developed innovative teaching materials.

Lesson Planning English Teaching Student Engagement Curriculum Development Presentation Skills

English Language Learner Teacher

Inlingua

Feb 2014 - Jul 2014 (5 months)

Taught Business English to working professionals aged 24-55 in classes of 5. Developed lessons that maximized student talking time and evaluated progress through exams and speaking activities.

Business English Lesson Planning Student Assessment Communication Skills

English Development Teacher

APU International School

Sep 2012 - May 2013 (8 months)

Created media, art, and additional content in conjunction with textbook lessons. Taught reading comprehension, critical writing, verbal and analytical skills, and coordinated school festivals and student productions.

Curriculum Development English Teaching Reading Comprehension Critical Writing Event Coordination

Co-Assistant Director

Towmey Center, Loyno

Jan 2009 - Jul 2012 (3 years 6 months)

Organized schedules and activities for the PRIEMANS program of 30 high school students. Managed tutors, monitored student participation and progress, and developed curriculum for summer programs.

Program Coordination Team Management Curriculum Development Student supervision