Tracy Otieno
@tracyotieno
Virtual Assistant and administrative professional delivering accurate CRM updates, email/calendar coordination, and content research support.
KenyaWhat I'm looking for
I’m a Virtual Assistant and Administrative Professional who supports efficient workflows, accurate reporting, and organized day-to-day operations. I bring strong communication and problem-solving, with a background in Economics and Geography.
At Safaricom PLC, I manage 20–40 daily client interactions by capturing and updating customer data in CRM systems. I maintain 100% accuracy in daily reports, schedule and coordinate 10+ weekly appointments and follow-ups, and resolve customer account and technical issues to improve service turnaround.
As the Founder & Content Manager for Best Reads and Gadgets, I manage and update a WordPress website, publish weekly product review content using structured online research, and design blog and social visuals with Canva. I also implement affiliate links and monitor performance to support content monetization.
Experience
Work history, roles, and key accomplishments
Admin & Customer Support
Safaricom PLC
Feb 2025 - Present (1 year 3 months)
Handled 20–40 daily client interactions by capturing and updating customer data in CRM systems while maintaining 100% accuracy in daily reports. Scheduled and coordinated 10+ weekly appointments, resolved account/technical issues, and organized client records for reliable follow-ups.
Founder & Content Manager
Best Reads and Gadgets
Jan 2025 - Present (1 year 4 months)
Managed and updated a WordPress website by handling theme adjustments and plugin maintenance and publishing weekly product review content from online research. Designed blog graphics and social media visuals with Canva, implemented affiliate links, and monitored performance to support content monetization.
Education
Degrees, certifications, and relevant coursework
Alison (Online)
Virtual Assistant Certificate, Executive Administrative Support
Virtual Assistant Certificate focused on Executive Administrative Support, Business Communication, and Digital Assistant skills (in progress).
Chuka University
Bachelor of Arts, Economics and Geography
Bachelor of Arts program in Economics and Geography at Chuka University.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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