Tracie Brinson
@traciebrinson
I resolve Medicare grievances while ensuring compliant, member-centered outcomes.
United StatesWhat I'm looking for
At Conduent, I managed Medicare grievance cases from intake through resolution, investigating claims, provider notes, call logs, and system data while meeting CMS and HIPAA requirements.
I've also supported members at eviCore and travelers at Delta Vacations, resolving complex concerns, deescalating difficult situations, documenting interactions accurately, and collaborating across teams to deliver clear solutions.
Experience
Work history, roles, and key accomplishments
Managed Medicare grievance cases from intake through resolution, ensuring compliance with CMS guidelines and internal quality standards. Conducted detailed investigations and collaborated with clinical teams to resolve complex issues.
Customer Service Agent
Evicore
Nov 2022 - Dec 2023 (1 year 1 month)
Delivered high-quality support to members by answering inquiries, resolving issues, and providing accurate benefit and claims information. Handled high-volume inbound calls while maintaining strong service metrics.
Customer Service Rep.
Delta Vacations
Nov 2020 - Oct 2022 (1 year 11 months)
Assisted customers with booking Delta Vacations packages, including flights, hotels, car rentals, and excursions. Provided accurate information on pricing, availability, travel policies, and package inclusions.
Education
Degrees, certifications, and relevant coursework
DeVry University
Certificate in Cybersecurity, Cybersecurity
2025 -
Activities and societies: Dean's List (September & December 2025), Honor Roll (March & July 2025)
Pursuing a Certificate in Cybersecurity with a focus on Python. Awarded Dean's List in September and December 2025, and Honor Roll in March and July 2025.
Sol E. Johnson High
High School Diploma, General Studies
Completed high school education, earning a High School Diploma in January 2009.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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