Open to opportunities

Tornyi Makafui

@tornyimakafui

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Result-oriented professional with expertise in graphic design and customer service.

Ghana

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What I'm looking for

I am looking for a role that values creativity and teamwork, offering opportunities for growth.

I am a dedicated and self-motivated professional with a Bachelor's Degree in English and Theatre Arts from the University of Ghana. My career journey has equipped me with a diverse skill set, particularly in customer service and graphic design. I thrive in collaborative environments and believe that teamwork, creativity, and hard work are essential for achieving organizational goals.

In my most recent role as an Assistant Supervisor at Forever Living Products, I honed my ability to build lasting customer relationships through active listening and problem-solving. My experience as a Freelance Graphic Designer allowed me to develop creative designs for various print materials while managing client expectations and project milestones. I have also worked as a Proofreader at New Times Corporation, where I ensured the quality and consistency of content across diverse documents.

Experience

Work history, roles, and key accomplishments

Assistant Supervisor

Forever Living Products

Feb 2022 - Jan 2023 (11 months)

Assisted call-in customers with questions and orders, establishing lasting relationships through active listening and problem-solving. Contacted prospective customers via phone and email to develop business, while demonstrating products and creating marketing content.

Customer Service Problem Solving Marketing Communication Relationship Management Content Creation Teamwork

Graphic Designer

Freelance

Sep 2019 - Jan 2023 (3 years 4 months)

Worked with clients to define requirements and manage project milestones. Developed creative designs for print materials and met with customers to present mockups, ensuring adjustments were made before project rollout.

Graphic Design Client Management Project Management Creative Communication Adobe Creative Suite Mockup Presentation

Proofreader

New Times Corporation

Sep 2018 - Aug 2019 (11 months)

Managed finished works and version edits, checking for grammatical and spelling errors. Ensured style quality and consistency in content, revising work to identify missed mistakes before final submission.

Proofreading Editing Written Communication Quality Assurance Document Management

Data Entry Clerk

Worldvision Ghana

May 2013 - Oct 2013 (5 months)

Completed data entry tasks with accuracy, correcting errors to prevent duplication. Reviewed work for compliance and applied data entry skills to resolve issues with garbled messages.

Data Entry Compliance Microsoft Office Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

University of Ghana

Bachelor of Arts, English and Theatre Arts

2014 - 2018

Studied English and Theatre Arts, focusing on literature, performance, and critical analysis of texts. Developed skills in creative writing, acting, and understanding theatrical production.