Toney McFadden

I’m a motivated, detail-oriented professional with experience in support services and administrative roles. I’m skilled in communication, problem-solving, and multitasking, and I respond effectively to urgent situations while supporting team objectives.

In my current lead role as a Lead Direct Support Professional, I serve as the primary point of contact for behavior escalation support, focusing on safety and resolution for residents. I also respond to emergencies and critical incidents, coordinating with administrators to implement timely solutions.

I support transportation, appointments, and community integration activities to strengthen residents’ engagement and quality of life. I bring a steady, collaborative approach to coordinating actions that keep operations moving under pressure.

Before and alongside that work, I’ve handled office operations as an Office Assistant, managing message delivery, mail sorting, email correspondence, and package handling. I maintain office inventory, order supplies, assist with invoices and bookkeeping, and manage file systems to support smooth business operations.