Open to opportunities

TJ User

@tjuser2

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Research-led product designer and UX researcher with 10+ years across fintech, SaaS, and e-commerce.

Zimbabwe

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What I'm looking for

I’m seeking fully remote contract and freelance product design/UX research roles where research-led, holistic design thinking and facilitation can turn stakeholder needs into tested prototypes.

I’m a senior product designer and UX researcher with over 10 years’ experience across finance, fintech, e-commerce, utilities, publishing, and B2B SaaS. I bring research-led, holistic design thinking and I’m comfortable designing in both Agile and Waterfall environments. I’m currently seeking fully remote contract and freelance roles.

In my recent work, I’ve delivered end-to-end product design and UX for mission-driven organisations, and I also co-founded and ran a hospitality business as a deliberate step back from tech. Previously, I was the first UX hire in a new product team at Europe’s largest classic car marketplace, where I established the UX practice and delivered across search, browse, listing, auctions, and seller tools. I’ve also redesigned user management for a B2B SaaS platform serving 25,000 users—leading stakeholder interviews, CST shadowing, and data mapping to create a unified user profile from research through tested prototypes.

Experience

Work history, roles, and key accomplishments

Current

Product Designer

Current

Coastarian

Aug 2023 - Present (2 years 10 months)

Delivered product design and UX for mission-driven organisations. Co-founded and ran a hospitality business alongside client work, then transitioned to operating independently.

Product & Design UX Research UX UI Design Information Architecture Wireframing Prototyping Figma

Product Designer

BraininHand

Feb 2023 - Jul 2023 (5 months)

Redesigned user management for a B2B SaaS platform serving 25,000 users. Led stakeholder interviews, conducted user shadowing and data mapping, and designed a unified user profile with research-backed prototypes.

B2B SaaS User Shadowing Data Mapping Information Architecture Interaction Design Prototyping Agile Delivery Figma

Education

Degrees, certifications, and relevant coursework

London College of Communication

Master of Arts, Interactive Media

MA in Interactive Media at London College of Communication (UAL), covering usability, user-centred design, and HCI. Dissertation focused on exploratory consumer behaviour in e-commerce.