Open to opportunities

Tjiunotjina Mureti

@tjiunotjinamureti

Message

Dedicated IT professional with strong expertise in troubleshooting and support.

Namibia

Message

What I'm looking for

I am looking for a role that allows me to leverage my IT skills while fostering professional growth and development.

As a dedicated IT professional, I have honed my skills in troubleshooting, network infrastructure, and IT service management. My experience includes providing exceptional customer support and technical assistance, ensuring that systems operate efficiently, securely, and at peak performance. I am certified in Plesk and cPanel, which underscores my proficiency in web hosting and control panel management.

Throughout my career, I have worked in various roles that have allowed me to develop a robust skill set. My recent position as a Customer Support Agent at 1-Grid involved handling customer inquiries and providing technical assistance, while my internship at NorthEnd Technical Services focused on system administration and IT support. I thrive in environments where I can optimize IT systems and contribute to strategic solutions.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

1-grid

Sep 2024 - Mar 2025 (6 months)

Handled customer inquiries and provided IT-related support requests. Delivered technical assistance and troubleshooting solutions while managing hosting services and domain-related queries.

Customer Support Troubleshooting IT Service Management Web Hosting Communication Problem Solving

IT Field Technician

Namibia Statistics Agency

Aug 2023 - Nov 2023 (3 months)

Responsible for the installation and maintenance of hardware and software systems. Set up network infrastructure and data backup solutions while providing IT support and troubleshooting services.

Infrastructure Data Backup IT Support Troubleshooting Technical Documentation Problem Solving Communication

IT Consultant

YBS Trading CC

Feb 2023 - Jul 2023 (5 months)

Focused on the installation and maintenance of IT systems, providing troubleshooting and technical support. Improved network infrastructure and setup.

IT Consulting Installation Technical Support Infrastructure Troubleshooting Customer Support Communication Problem Solving Process Improvement IT Service Management

IT Technician Intern

NorthEnd Technical Services

Jan 2022 - Aug 2022 (7 months)

Assisted in the installation and maintenance of IT systems, providing troubleshooting and IT support. Involved in network infrastructure setups and technical documentation.