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Philip Indombo

@philipindombo

IT Support Technician at the Ministry of Agriculture Water and Land Reform, supporting Windows systems and managing virtual servers.

Namibia

Message

At the Ministry of Agriculture Water and Land Reform, I provide Tier 1 IT support to internal users and configure hardware and software for network requirements.

I troubleshoot Windows desktops, remove malware and ransomware, and monitor servers, network connections, firewalls, and corporate filters.

Earlier, I served as a Helpdesk Support Officer at Namibia Wildlife Resort and an IT Field Support Technician at Electral Commission of Namibia. I hold an Honors Degree in Business Information Systems and a Postgraduate Certificate in Information Systems Audit.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Ministry of Agriculture Water and Land Reform

Jul 2013 - Present (13 years 3 months)

Provided Tier 1 IT support to non-technical internal users through desk-side support services. Set up hardware and software in optimal configurations to meet network performance requirements.

Information Security Management Kaspersky Antivirus Active Directory Domain Controller Systems Administration Network Configuration Virtual Servers

IT Field Support Technician

Electral Commission of Namibia

Aug 2014 - Nov 2014 (3 months)

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance. Documented all changes and actions in computer-based tracking system.

Troubleshooting Repair Inventory Management Documentation Safety Procedures

Helpdesk Support Officer

Namibia Wildlife Resort

Apr 2013 - Jul 2013 (3 months)

Served as the first point of contact for customers seeking technical assistance over the phone or email. Performed remote troubleshooting through diagnostic techniques and pertinent questions.

Remote troubleshooting Help Desk Windows Hardware Software