Open to opportunities

tita mino

@titamino

Tech-savvy appointment setter and infrastructure coordinator with civil engineering background and CRM-driven scheduling.

Ecuador

Message

What I'm looking for

I’m looking for a role where I can combine appointment-setting and customer care with operational planning—using CRM and digital tools to coordinate schedules, track resources, and support infrastructure or construction workflows with accuracy and speed.

I’m a project coordination professional with a Civil Engineering background and a Bachelor’s specialization in Smart Cities. I bring strong construction administration and infrastructure maintenance experience, backed by technical assessment, documentation, and on-site inspections.

In my infrastructure roles with the Ministry of Transport and Public Works and Muñoz Arias Construction Company, I coordinated multidisciplinary teams, supervised contractor execution, ensured contract compliance, and produced progress reporting (planillas) to justify budgets and track resources. I also analyzed infrastructure data to prioritize interventions based on technical urgency and available budget.

Today, I apply that same operational discipline to U.S.-based remote support as an Appointment Setter and Customer Service Representative, handling 50+ daily inbound and outbound calls in English and Spanish. I leverage CRM recordkeeping and proactive cold calling to schedule consultations accurately while maintaining high-quality customer care.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Spine and Injury Associates

Mar 2025 - Present (1 year 1 month)

Served as a primary appointment setter, managing 60+ inbound and outbound calls daily in English and Spanish to schedule medical consultations. Maintained real-time CRM records and ensured accurate appointment confirmations through proactive lead follow-up and high-quality customer care.

Appointment Setting Cold Calling Lead Follow Up CRM Management Customer Service Scheduling coordination

Administrative Assistant

Verdu

Feb 2025 - Jul 2026 (1 year 5 months)

Managed administrative logistics for a construction site, tracking fuel consumption and scheduling personnel. Processed payroll/admin payments and produced project progress reports (planillas de avance) while coordinating payment schedules.

Construction Administration Logistics Coordination Payroll Administration Progress Reporting (Planillas)Payment Schedule Management

Infrastructure Analyst

Ministry of Transport and Public Works

Apr 2019 - Dec 2024 (5 years 8 months)

Led technical assessments and strategic maintenance planning for regional infrastructure to ensure public assets met safety and operational standards. Coordinated contractors, managed technical documentation and planillas progress reporting, and conducted site inspections to develop action plans for rehabilitation and emergency maintenance.

Contractor Management Technical Documentation Progress Reporting (Planillas)Inspections Compliance Management

Resident Engineer

Muñoz Arias Construction Company

Jan 2018 - Mar 2019 (1 year 2 months)

Supervised maintenance and construction activities, coordinating vendors and materials to support project execution. Ensured orderly workflow by aligning on-site operations with maintenance and delivery requirements.

Maintenance Coordination Vendor coordination Materials Management Quality Control