Tina Ordehi

Review and evaluate recorded customer service calls, emails, chats, and other customer interactions. Score interactions using established quality assurance standards and evaluation forms.

Coordinated healthcare service requests, authorizations, notifications, eligibility verification, and administrative approvals. Managed requests received through phone, fax, and online portals while maintaining accurate and timely documentation.

Served as a strategic liaison between facility owners, facility managers, sales teams, and client development teams to support business objectives and customer success. Built and maintained professional relationships with facility managers while supporting growth and performance initiatives.

Coordinated inbound and outbound patient communications regarding services, appointments, schedules, and facility information. Communicated daily scheduling information to facility staff to support efficient patient service.

Provided bilingual housing counseling and client services in English and Spanish. Conducted workshops covering budgeting, credit counseling, homebuyer education, pre- and post-purchase counseling, foreclosure mitigation, and reverse mortgage programs.

Managed program operations while ensuring compliance with federal, state, and local regulations. Prepared monthly and quarterly reports for program leadership and funding sources.

Managed comprehensive client relationships by assessing needs, developing individualized goals, and coordinating solutions. Provided support with budgeting, employment searches, housing placement, shelter coordination, and access to community resources.