Open to opportunities

Tim Jaeger

@timjaeger

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Results-oriented Lead Software QA Engineer with extensive industry experience.

United States

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What I'm looking for

I am looking for a role that challenges my QA expertise and allows for growth in automation and software quality assurance.

I am a results-oriented Lead Software QA Engineer with a proven track record in the software development industry. My strong work ethic and excellent communication skills have enabled me to work directly with stakeholders to identify business objectives and establish requirements, ensuring that I deliver on what is promised. My goal is to leverage my diverse background and industry experience to tackle new challenges and drive business effectiveness through automation.

Throughout my career, I have successfully built testing and QA processes from the ground up, particularly during my tenure at Telarus, Inc., where I led QA efforts for Salesforce and legacy web software products. I have implemented automation testing using tools like Selenium and Provar, focusing on UI, backend, and API test coverage. My experience also includes creating comprehensive test plans and documentation, as well as providing user training when necessary.

With a solid foundation in software development, I have developed software programs using C#, .NET, and various other technologies. I have a deep understanding of the software development lifecycle and have worked extensively in Agile/Scrum environments. I am passionate about ensuring top-quality software and am eager to contribute my skills to a growing company that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Current

Lead Software QA

Current

Telarus, Inc

Jan 2021 - Present (4 years 5 months)

Led QA efforts for Salesforce and Legacy web software products, successfully building a testing and QA process from the ground up. Implemented automation testing using Selenium and Provar, covering UI, backend, and API test coverage.

Salesforce Selenium UI Testing API Testing Manual Testing Automation Testing Test Planning Documentation

IT Office Integration Specialist

Heartland Dental

Jan 2020 - Jan 2021 (1 year)

Oversaw the conversion process for new offices, ensuring successful data transfer to the Heartland Dental software platform. Managed the affiliation process and provided customer service for account management, email, and network issues.

Data Migration Account Management Customer Service Vendor Management

Business Systems Analyst III

Midland States Bank

Jan 2019 - Jan 2020 (1 year)

Researched, developed, and implemented automated scripts to streamline day-to-day banking activities for internal stakeholders. Provided general support for internal and external employees, assisting with various application issues.

Scripting Business Analysis Process Improvement

Software Developer

Stevens Industries

Jan 2017 - Jan 2019 (2 years)

Developed software programs for internal use utilizing C#/.Net and Powerbuilder platforms, and created and maintained reports using Crystal Report technology. Served as the point of contact for all office program questions and concerns, managing version control through Team Foundation Server.

C++.NET PowerBuilder Crystal Reports Visual Studio SQL

Software Developer/QA

Software Solutions Integrated

Jan 2013 - Jan 2017 (4 years)

Developed software for a legacy Windows practice management application using Vb.Net and Microsoft SQL Server. Contributed to a Cloud software development team, creating an application from scratch using Angular, C#, HTML, CSS, and Javascript within an Agile/Scrum environment.

VB.NET Microsoft SQL Server Angular C++HTML CSS JavaScript Protractor Jasmine Agile Scrum Unit Testing Automated Testing

Software Developer

Patterson Technology Center

Jan 2005 - Jan 2013 (8 years)

Contributed to a successful development team, creating, testing, and deploying customer-facing SQL patches to correct data issues. Evaluated peer code for accuracy and adherence to coding standards, and provided support to junior software developers.

C++SQL Code Review SDLC Technical Support

Conversion Programmer

Patterson Technology Center

Jan 2001 - Jan 2005 (4 years)

Developed programs to convert customer data from competitor applications to the Patterson platform using C#, Powerbuilder, C++, and Sybase iAnywhere. Created, tested, and deployed customer-facing SQL patches to correct or append converted data.

C++PowerBuilder Sybase DataJunction SQL Data Conversion Customer Support

QA Engineer

IDEXX Informatics

Jan 1996 - Jan 2001 (5 years)

Performed manual and automated testing of Windows and Unix practice management systems for over 5,000 veterinary offices. Created and maintained manual and automated test scripts and test cases, and oversaw the entire QA process for the location.

Manual Testing Automated Testing Windows Unix QA Processes

Customer Support Technician

PSI Inc.

Jan 1994 - Jan 1996 (2 years)

Provided phone support for a client base of over 5,000, assisting with software and some hardware issues. Assisted junior customer service technicians and collaborated with the development team regarding enhancement suggestions and testing of new releases.

Phone Support Customer Service