Monica Talbot

Ensured accuracy and completeness of employee data through validation techniques and quality checks. Performed audits of employee contributions, identified discrepancies, and collaborated with teams to improve data accuracy and optimize workflows.

Led a QA team managing tasks and developing test plans for Android/iOS and Web ERP applications. Conducted API testing and collaborated with developers to manage defects, ensuring high-quality deliverables.

Developed test plans and managed projects in Zoho CRM. Conducted manual tests and API testing, optimizing SQL database operations and facilitating collaboration with developers to resolve issues.

Performed tests on web and mobile platforms, leading to a reduction in post-release defects. Monitored server logs and optimized frontend performance, ensuring high system performance.

Customized and tested PROS pricing solutions and led Salesforce implementations. Developed test strategies for e-commerce applications and managed SQL database operations.

Supervised a team, enhancing service delivery and training. Conducted quality audits and mobile application testing, leading to increased customer satisfaction scores.

Completed an online course in Localization and Accessibility Testing, focusing on ensuring software products are accessible and localized for diverse user groups.

Completed an online course in Scrum Master, learning Agile methodologies and practices to effectively lead and manage teams in software development.

Completed a course in Software Testing Engineering, focusing on various testing methodologies and tools to ensure software quality and performance.

Earned a Bachelor of Science in Telecommunications Engineering, covering topics such as network systems, telecommunications technologies, and engineering principles.