Open to opportunities

Tianna User

@tiannauser1

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Results-driven financial professional with expertise in accounting and customer service.

United States

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What I'm looking for

I am looking for a role that values accuracy and client satisfaction, where I can leverage my accounting skills and continue to grow professionally.

I am a results-driven financial professional with seven years of experience in accounting and customer service. My journey began with Intuit, where I excelled as an Associate Bookkeeper and Tax Expert, leveraging my expertise in tax law and QuickBooks to provide exceptional service to clients. I am passionate about helping others achieve their financial goals and have a proven track record of delivering accurate and high-quality financial services.

Throughout my career, I have demonstrated strong leadership skills and adaptability in fast-paced environments. I successfully reconciled three years' worth of outstanding banking transactions at Capital Home Improvements, enhancing transparency and accuracy in financial reporting. My experience as a Tax Professional at Jackson Hewitt further honed my skills in tax law and client communication, allowing me to manage complex cases and ensure compliance with regulations.

I am currently pursuing an Accounting Associates degree and hold several QuickBooks certifications. My commitment to continuous improvement and client satisfaction drives me to seek opportunities where I can contribute my skills and expertise in accounting and financial management.

Experience

Work history, roles, and key accomplishments

Current

Associate Bookkeeper/ Tax Expert

Current

Intuit Inc

Dec 2020 - Present (4 years 7 months)

Provided online tax preparation services and guidance to customers, optimizing their tax outcomes. Completed tax returns end-to-end and guided customers through complex tax and technical questions using the TurboTax Live platform.

Tax Preparation Tax Law Customer Support Quickbooks Online Financial Reporting Account Reconciliation Data Entry Communication Problem Solving

Finance Administrator and Bookkeeper

Capital Home Improvements

Apr 2019 - Dec 2021 (2 years 8 months)

Oversaw bookkeeping and daily office operations, including reconciling three years of outstanding banking transactions. Designed and implemented a structured pay scale and payroll system, enhancing transparency and efficiency.

Bookkeeping Payroll Systems Inventory Management Financial Reporting Customer Service Data Entry

Tax Professional

Jackson Hewitt

Jan 2018 - Dec 2020 (2 years 11 months)

Managed and coordinated operations across three locations, handling current and back tax filings, and complex cases. Provided guidance on tax planning and compliance, ensuring adherence to state and IRS regulations.

Tax Law Client Management Scheduling Problem Solving Communication Leadership Organizational Skills Data Entry Customer Service

Unit Clerk

Northeast Center for Special Care

Oct 2017 - Dec 2018 (1 year 2 months)

Managed complex interactions with insurance companies and coordinated external consult appointments, including scheduling and transportation. Provided administrative support by organizing files in the Medrex system and directing unit calls.

Administrative Support Insurance Verification Scheduling Medrex System Customer Service Communication Organizational Skills Data Entry Healthcare Administration Patient Support

Returns Specialist

WB Mason

Jul 2017 - Sep 2017 (2 months)

Assumed Supervisor on Duty responsibilities, overseeing operations and providing leadership during high-demand periods. Developed and implemented a progressive organization process that streamlined inventory and operational tasks, reducing downtime and enhancing productivity.

Supervisor Team Coordination Inventory Management Process Improvement Organizational Skills Problem Solving Data Entry

Resident Assistant

Van Duyn

May 2017 - Jul 2017 (2 months)

Ensured a welcoming and comfortable environment for residents, assisting with unit orientation and maintaining facility cleanliness. Coordinated weekly activity calendars and supported the development of individualized meal plans.

Resident Care Customer Service Attention To Detail Meal Planning Communication Data Entry Community Engagement Administrative Support

Education

Degrees, certifications, and relevant coursework

Mohawk Valley Community College

Associate of Applied Sciences, Accounting

Currently enrolled in the Accounting Associates program, building a strong foundation in accounting principles and practices. Developing expertise in financial record-keeping, reconciliation, and reporting to prepare for a career in accounting.

Onondaga Community College

College Courses, Alcohol Substance Abuse Counseling

Completed college courses in Alcohol Substance Abuse Counseling, gaining knowledge in counseling techniques and support strategies. Developed an understanding of the complexities of substance abuse and recovery.

High school or equivalent

High School Diploma or Equivalent, General Studies

Completed high school education, providing a foundational academic background. Developed essential skills in various subjects, preparing for further education and professional development.