At ITECH ASIA TECHNOLOGY, I led Process Quality Assurance activities and managed the Quality Management System in alignment with ISO 9001. I developed and updated policies, SOPs, standards, and process documentation to strengthen governance.
I conducted internal and external audit activities, managed findings and nonconformities, and followed corrective actions through closure. I also reviewed business requirements, processes, user journeys, and feature readiness to identify quality, operational, and compliance risks before release.
At CMC TECHNOLOGY AND SOLUTION COMPANY LIMITED, I managed quality management, internal control, and process governance. I developed policies and procedures aligned with ISO 9001, ISO 27001, ISO 31000, COSO, and CMMI, and established mechanisms to monitor compliance and control effectiveness.
I designed and integrated enterprise risk management practices based on ISO 31000 and COSO, maintained the enterprise risk register, and monitored KRIs. I also supported digital transformation through enterprise platforms including CRM, PowerApps, ITSM, and Jira, translating governance requirements into standardized workflows.
