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Thomas Colley

@thomascolley

Telecommunications and field operations leader at TF HOME AND FENCE LLC, coordinating delivery for 500+ residential and commercial clients.

United States

Message

At TF HOME AND FENCE LLC, I manage delivery for residential and commercial clients, from site assessments and estimates through scheduling and field execution. I coordinate subcontractors, materials, and equipment across concurrent projects.

At COMCAST CABLE, I advanced from service installation and repair to supervising 17–21 technicians. I coached service quality and managed operations analytics, helping achieve the regional Field Fulfillment Headend’s #1 Net Promoter Score ranking and maintain a team repeat-service rate under 4%.

Experience

Work history, roles, and key accomplishments

Current

Founder & Owner

Current

TF Home and Fence LLC

Jan 2020 - Present (6 years 10 months)

Managed delivery for 500+ residential and commercial clients, from site assessments and estimates through scheduling and field execution. Coordinated subcontractors, material sourcing, and equipment logistics across concurrent projects.

Project Management Subcontractor coordination Scheduling Client Communication Safety Estimating

Founder & Owner

Terraforming Pro Audio & Visual

Jan 2015 - Jan 2020 (5 years)

Founded and operated an audio and visual company, managing FDA laser-show variances and maintaining ILDA membership.

Audio Visual Light Show FDA Compliance ILDA

Supervisor, Technical Operations

Comcast Cable

Jul 2014 - Jan 2020 (5 years 6 months)

Led end-to-end service delivery for a team of 17-21 technicians, optimizing daily service commitments. Achieved #1 NPS ranking and maintained repeat-service rate under 4% through data-driven coaching and quality assurance.

CSG Integrated Workforce CRM Salesforce Data Analysis Quality Assurance NPS Right First Time On Time Arrival Capacity Planning Asset Utilization Safety Compliance

Communications Technician I-III

Comcast Cable

Jul 2010 - Jul 2014 (4 years)

Installed, provisioned, activated, and repaired broadband, digital voice, and video services for residential and commercial customers. Diagnosed fiber, coax, and customer-premises equipment issues using signal measurement tools.

Broadband Digital Voice Video Services Fiber Coaxial Cables Measurement CSG Integrated Salesforce