Theron Thompson
@theronthompson
Experienced IT system administrator specializing in VMware, Windows server administration, and support.
What I'm looking for
I am an IT professional with over 16 years of experience investigating, troubleshooting, and resolving technical and break-fix emergencies across military and commercial environments. I specialize in Windows server administration, VMware virtualization, Active Directory, Office365 provisioning, vulnerability scanning and mitigation, and providing Tier 1/2 support both remotely and in person.
I have a Master’s Degree in Information Management (Project Management) and Security+ CE certification, and have supported Department of the Air Force, Department of the Army, enterprise contractors, and NetApp customers. My achievements include managing VMware environments and virtual desktops, initiating and mitigating monthly vulnerability scans, administering SharePoint and server backups, and producing user documentation and re-imaging operations to minimize system interruptions.
Experience
Work history, roles, and key accomplishments
System Administrator
Department of the Air Force - PACAF 7AF/A9KS
Nov 2023 - Oct 2025 (1 year 11 months)
Provided system administration and technical assistance at Osan Airbase, managing VMware virtual desktops, performing operator maintenance, and initiating monthly vulnerability scans to mitigate security issues.
Service Desk Administrator
CACI
Nov 2021 - Nov 2023 (2 years)
Provided Tier 1/2 support at EUCOM, provisioning Active Directory accounts, troubleshooting VPN and Wyse clients, and documenting incidents in ServiceNow to restore end-user productivity.
System Administrator
Department of the Army
May 2019 - Sep 2020 (1 year 4 months)
Served as IT Specialist at Brian D. Allgood Army Community Hospital, configuring and maintaining servers and medical systems, troubleshooting to minimize downtime, and producing user manuals and checklists.
IT Specialist - Customer Support
Department of the Army
May 2017 - May 2019 (2 years)
Provided hardware installation, end-user training, remote ID card kiosk support, and daily imaging operations while documenting issues in Remedy to maintain service levels at Schofield Barracks.
System Administrator
ASSYST (Advanced Software Systems)
Feb 2016 - May 2017 (1 year 3 months)
Administered the TTN network at Fort Rucker, performed backups and quarterly IAVA updates, provided onsite desktop support, and managed SharePoint site creation and administration.
Provided Tier 2 support diagnosing and resolving issues for NetApp customers, troubleshooting storage and virtualization stacks including VMware, Hyper-V, Symantec Backup, SQL Server, and Exchange.
Cyber Systems Operator
Air National Guard
Apr 2008 - Apr 2014 (6 years)
Executed cyber systems operations and information assurance, provided IT training and helpdesk support, and maintained confidentiality, integrity, and availability of systems for the 184th Intelligence Wing.
Air Traffic Controller
United States Air Force
Oct 2002 - Oct 2006 (4 years)
Controlled enroute and terminal air traffic to ensure safe and efficient operations, issued clearances and advisories, and supported 24-hour control tower operations at McConnell AFB.
Education
Degrees, certifications, and relevant coursework
Grantham University
Master of Science, Information Management
Master's Degree in Information Management with a focus on Project Management, graduated January 2015.
Availability
Location
Authorized to work in
Job categories
Skills
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