Theron Thompson

Provided system administration and technical assistance at Osan Airbase, managing VMware virtual desktops, performing operator maintenance, and initiating monthly vulnerability scans to mitigate security issues.

Provided Tier 1/2 support at EUCOM, provisioning Active Directory accounts, troubleshooting VPN and Wyse clients, and documenting incidents in ServiceNow to restore end-user productivity.

Served as IT Specialist at Brian D. Allgood Army Community Hospital, configuring and maintaining servers and medical systems, troubleshooting to minimize downtime, and producing user manuals and checklists.

Provided hardware installation, end-user training, remote ID card kiosk support, and daily imaging operations while documenting issues in Remedy to maintain service levels at Schofield Barracks.

Administered the TTN network at Fort Rucker, performed backups and quarterly IAVA updates, provided onsite desktop support, and managed SharePoint site creation and administration.

Provided Tier 2 support diagnosing and resolving issues for NetApp customers, troubleshooting storage and virtualization stacks including VMware, Hyper-V, Symantec Backup, SQL Server, and Exchange.

Executed cyber systems operations and information assurance, provided IT training and helpdesk support, and maintained confidentiality, integrity, and availability of systems for the 184th Intelligence Wing.

Controlled enroute and terminal air traffic to ensure safe and efficient operations, issued clearances and advisories, and supported 24-hour control tower operations at McConnell AFB.

Master's Degree in Information Management with a focus on Project Management, graduated January 2015.