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Thangarasu Aruchamy

@thangarasu

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Experienced IT Operations Consultant with a focus on infrastructure solutions.

India

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What I'm looking for

I am looking for a role that values innovation, teamwork, and continuous learning.

With over 16 years of experience in IT operations and infrastructure, I am a results-driven leader dedicated to delivering exceptional services. My expertise spans Microsoft technologies, VMware virtualization, and Azure cloud solutions, achieving a customer satisfaction score of 98.5%. I have successfully increased customer retention rates by 38% through tailored solutions that meet business needs, while also improving team efficiency by 48% through strategic workforce alignments.

As a freelancer on Upwork, I have earned Top-Rated and Expert-Vetted badges, representing the top 1% of talent on the platform. My role as a consultant has allowed me to lead diverse teams, mentor support engineers, and implement process improvements that enhance resolution times. I am passionate about fostering a culture of continuous improvement and driving Product-Led Growth (PLG) within organizations.

Experience

Work history, roles, and key accomplishments

Current

IT Operations and Infrastructure Consultant

Current

Upwork Inc.

Oct 2021 - Present (3 years 8 months)

Led a globally diverse team of 18 Microsoft 365 technical support engineers as POD Lead. Delivered advanced troubleshooting and technical expertise to swiftly resolve customer issues for Microsoft 365 product suites.

Azure Windows Server Active Directory DNS SCCM PowerShell

Senior Consultant

Wipro Limited

Nov 2011 - Oct 2021 (9 years 11 months)

Led server and application migration projects, including Windows Server upgrades, P2V, and cloud migrations. Managed end-to-end IT infrastructure transitions, including servers, applications, security, and networks.

ITIL Windows Server Citrix Dell PowerEdge PowerShell

System Administrator

Siptech Solutions Limited

May 2008 - Nov 2011 (3 years 6 months)

Managed desktops, laptops, printers, Wintel servers, Linux, and VMware virtual servers. Administered proxy, file, and print servers, including DFS/NFS permissions.

Windows Server Linux IBM RAID NFS

Education

Degrees, certifications, and relevant coursework

Anna University

Bachelor of Technology, Information Technology

Completed a Bachelor of Technology degree with a focus on Information Technology. Gained foundational knowledge and practical skills in various IT domains.