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Thabang Lerata

@thabanglerata

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Systems support and data management professional with a passion for efficiency.

Lesotho

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What I'm looking for

I am looking for a role that fosters innovation and allows me to leverage my data analysis skills.

I am a Systems Support and Data Management Professional with a BEng in Computer Systems and Networks. My expertise lies in IT infrastructure, data analysis, and AI-driven automation. I have a proven track record of managing both digital and manual records, utilizing tools such as SQL, Python, Power BI, Pandas, and NumPy to analyze, structure, and visualize data for informed decision-making. My experience in system administration, network support, and cybersecurity ensures that I can maintain secure and efficient IT operations.

Currently, as a Systems Support Technician at LHDA, I enhance service desk automation and AI-driven solutions, applying IT asset management and ITIL practices. My role involves utilizing advanced data analysis and visualization techniques to optimize IT resource allocation and generate insightful reports. I am committed to driving efficiency and innovation in IT solutions, leveraging machine learning frameworks like TensorFlow to improve workflows and predictive analytics.

Experience

Work history, roles, and key accomplishments

Current

Systems Support Technician

Current

LHDA

Mar 2020 - Present (5 years 3 months)

As a Systems Support Technician, I enhance service desk automation and AI-driven solutions using IT asset management and data analytics. I utilize tools like Power BI and Python for data analysis and visualization, while applying ITIL practices to improve incident resolution and support secure IT operations.

ITIL Power BI Python Pandas NumPy TensorFlow Cloud Computing Cybersecurity Data Analysis Automation

Data Management Technician

LHDA

Jul 2017 - Mar 2020 (2 years 8 months)

In my role as a Data Management Technician, I managed digital and manual records, ensuring accurate storage and retrieval of information. I utilized SQL and Power BI for data analysis and implemented data validation and automation to enhance efficiency in record-keeping.

SQL Power BI Python Pandas Data Validation Database Management Data Analysis Automation Data Security

Education

Degrees, certifications, and relevant coursework

National University of Lesotho

Bachelor of Engineering, Computer Systems and Networks

2010 - 2013

Activities and societies: Participated in Kaggle data analysis competitions, programming, art, and travel.

Completed a Bachelor of Engineering in Computer Systems and Networks, focusing on IT infrastructure, data analysis, and AI-driven automation. Gained expertise in managing digital and manual records, leveraging various programming languages and tools for data analysis and visualization.